Recently BT sucks, Everyone is complaining about it ...and the situation is getting worse. In another thread somebody posted the email of the CEO: [email protected]. I have sent the following email to this address and I strongly urge others to join me in doing so by sending similar emails. The only way they are going to take notice is if enough people complain.
In reply to:
Hello, I got your email address off the forums at adslguide.org.uk, I was told you may be able to help me with the problems I
well good luck with it. i'm sure you'll get an apology but don't expect much else. as you well know, there is nothing wrong with your pc, your router, your line or the exchange. this is the service that bt provide. it's no accident or fault. this is what users can expect from now on.
if you're tied into a contract hopefully you can ask to leave without penalty. that's really should be your primary objective. because nothing is going to change.
I have had Sky+ installed today. The installer used to work for Cable and Wireless, and now he also installs broadband for Sky. I have had BT round to my house to check the line to see if it is faulty, I have gone form 4Mb to 1 - 1.5Mb over the last few months. Sky installer tested my line and found faults, it came to his attention because my new Sky+ box would not call home, BT engineers have been out three times and found no fault. Lucky BT haven't charged me, the nice engineers put it down as "faulty overhead cable leading to premises" so I didn't have to pay.
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nice email that will get a response however supprised your gamming pings are so bad, what game are you playing as i am an on line gammer and i get pretty good pings with bt although have to say the throtteling is [censored] but the gamming pings have remained for me pretty sound
Got a call from the managing director of BT last night, turns out that is actually the email address of the CEO Certainly makes a change talking to somebody whos knows what they are talking about.
Apparently I am getting this level of throttling because my average monthly usage is
Unfortunately, I found that while my Sky+ was connected to the phone line, it drastically reduced my broadband speed. After my initial year was up, I disconnected the telephone connection to the Sky box and rate went up by 1mb. Annoying but true. Hope yours is not the same.
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Kobrakai
Certainly makes a change talking to somebody whos knows what they are talking about.