Home Hub Again

Beerhunter

I am sure that your experiences with the hub are fine. But a lots of us have different experiences. So I am not being argumentative. These are the facts.

I have had 3 hubs. All 3 suffer random lower resyncs by 2000kbps. 3 neighbours work perfectly.

I now have a 2500v fitted which rigidly maintains its rate, sometimes syncing up or down by at most 100kbps. I have also successfully used 220v and 2091

Please Explian that one to me? As you have fitted so many hubs successfully. Why is the hub so unsuitable in my house but all other routers are OK.

No hub problems.! Sorry Not my experience Potentially the Hub is great, if the above was sorted.

Pete

If you have had three HHs and they all had the same problem then it is unlikely to be the Home Hubs - just on a statistical basis.

As you say your neighbours work perfectly. (And so do all of those that I have installed.) That being the case, if I was trying a diagnosis, I would look for an underlying problem with your line or the DSLAM at the exchange. I can only suggest that the 2500v and other boxes, cope with whatever the real problem is better.

Having said all that; as an end user you shouldn't need to know nor care what the problem is and, in my opinion, you would be correct in that stance. The reason that BT send out multiple Home Hubs to correct your kind of problem is because BT Broadband Technical Support are worse than useless.

Sorry don't quite agree. I would say, and so would many other posters that the home hub cannot cope with certain things be it line or my home. which is what you are getting at, I think. Therefore, the Home Hub in general is not as robust as other routers. When my SNR drops the Hub resyncs 2000kbps down, the 2500v drops 100kbps

THe BT engineer that visited my home twice, could find no problem at all here, on the line or with the connection to the exchange. He used his own router and laptop. He got bt to do various tests and all passed using his router. His opinion, was that the fickle nature of the hub means in certain homes the resyncing problem occours with all hubs in those premises. He deals with them day in and day out so she should know. He had been with Bt whatever for 20 years.

I agree entirely about what you intimate that it should not be my job to sort it out. If you live closer I would willingly let you try to sort it out.

My situation was resolved by BT supplying the 2500v free. This was from there high level techichal support in Ireland. They also stated BT are aware of the nature of the hub and associated problems. I use BT vision and talk without any problem, however I do not use On DEmand nor do I want to at the moment.

Many posters on this site agree ask Paul Beattie.

In conclusion my wife had 3 phillips kettles, all replaced under warranty . Using your logic not the kettle something else.My Sister has had the same model without problems

Sorry so long but I hope you can see what I am getting at

Pete

I use a 2500v. It is and has always been faultless since BT gave it to me as a replacement for dud Home Hubs.

I had three Home Hubs all with the same problem (no wireless and slow general speed). I have a friend not far away who had a Hub that seemed OK. I borrewed his and plugged it in and all was OK. I took each of my dud HH's to his house and plugged them in and all three showed the same problem that they had in my house. We took his back to his house and plugged it in and it was fine.

The moral of this story? You can have three HH's which all display the same fault. I can't express my opinion of the HH on these pages adequately enough, but suffice it to say that I know I am better off without one..............

Thankyou for that. That makes me feel a lot better. After reading Beerhunters post, I was beginning to doubt my situation with my 3 hubs. He cannot seem to accept there are loads of us out there who cannot live with the hub.

My 2500v has been rock solid.

Can you do me a favour please Garyilka.

I had a new BT vision replacement box fitted today. It seems to have put my line into training mode.
Yesterday I was syncing at about 5900 with a downsterm SNR of 5.5 to 6
Today it is syncing at 4932 with a downstream SNR of 8.8

Could you please tell what your stats are, particulaly the above.

I could alter it with the DMT Tool but would rather let the line train itself first.

Thanks

Pete

Sure - this what you want (all downstream)???



Line Rate 8096 Kbps
Noise Margin 6.4 dB
Line Attenuation 38.0 dB
Output Power 19.8 dBm

Sounds like your home hubs have been the same as the three I have had - and still attempting to use - my downstream drops from between 3905 and 1800 (and even dropped to 600 one day) at any time of the day as well as the upstream dropping from 448 to 64. The only consolation at the moment is that the constant disconnecting every day seems to have eased off which has been happening since March. The Chairman's office rang last Friday, full of apologies, promised someone would ring me after 9 am on Saturday morning - still waiting for that call. Any suggestions as to what to do next would be much appreciated.

Persackerly.

Yep that proves to me that I must be in training mode. THE downsteram SNR you quote is the normal for me. At the moment mine is 8.8 or 9, which is dragging my sync rate down. Tried mine at your figure and got 5800 with the rate I quote it is 4900.

Thanks for that. You are a Gentleman and a Scholar.

Bomb and touchpaper spring to mind.I, in the same situation rang up again(Chairmans or high level coamplaints through 150 and threatend leaving unless it was sorted. I now have a 2500v, same as other poster. Problem solved. It would depend if ypou use all of BT Vision as On Demand is a sticking point.

With. max and BT Talk 2500v is superb as is the wired version 220v. BT Getting near ened of stock though.
So depends on your requirements.

Good Show.

I try to be a gentleman - but I regret that my early years resulted in my not being too much of a scholar.............

I know a few folk with a 2500v and never hear anything but praise for them. The hub is a very different kettle of fish it seems to me. There is no doubt in my mind that some are good - but the number of iffy ones leaves me, like you, wondering about the overall quality of the beast......