BT Vision, recording problem

I have just come back off holiday and seem to have lost all my recording functions. Its not listed in menu and i can not record from the record button or info page. Its like its been totally erased as a feature

Have you checked to make sure it's still connected to your hub and tried soft resetting your V box?

Yep all done. I checked the Vbox and it says connected to the net. Can BT delete the service from the box ?

Hold down the green light on the front AKA the power button until the box reboots, once rebooted if this does not fix the problem, Call up the Vision helpdesk on 0800 111 4567 and they will run tests.

Either your box has experienced some problems or your account has been accidentally deleted from the Vision servers which removes the record function. An easy way to check if your account is open and working is check that any content you are subscribed to is showing as "free" in on demand or try renting a cheap video e.g. music video. It will fail if their is no account or it will show prices for content you are subscribed too.

Cheers Paul for your help. I will phone them when i return from holiday, as i am off tomorrow. I will try the tests to see if i have been deleted from their servers.