Hi,

I reported an issue Bank Holiday Monday about cracking on the line and also hearing "the number you have dialled has not been recognised" when I lifted the receive, even though I had not dialled a number yet.

There did not seem to be anything wrong with the BB but during the line repairs BB and the line was out of service. The issues was resolved Thursday and now my IP profile is about 110.

I was hoping it would return back to normal tomorrow (3 days) but my 2 year old unplugged the power to the router - so it looks like I will have to wait until Tuesday now. Hoping then it will be OK surfing the web is far to slow but xbox gaming seems OK.

In reply to a post by windoze9t8:

Hi,

I reported an issue Bank Holiday Monday about cracking on the line and also hearing "the number you have dialled has not been recognised" when I lifted the receive, even though I had not dialled a number yet.

There did not seem to be anything wrong with the BB but during the line repairs BB and the line was out of service. The issues was resolved Thursday and now my IP profile is about 110.

I was hoping it would return back to normal tomorrow (3 days) but my 2 year old unplugged the power to the router - so it looks like I will have to wait until Tuesday now. Hoping then it will be OK surfing the web is far to slow but xbox gaming seems OK.

That sounds like your download speed is about 110kbps on an IP Profile of 135kbps. The low profile will have been caused by the line problems so should return to normal fairly soon - a large jump in connection speed should get a profile rise in a few hours, perhaps overnight.

The full results from a BT speed test would tell us more .

What happened to your line was that one wire of the pair became detached or very badly connected somewhere between you and the exchange. When that happens the phone goes bananas or fails totally, but broadband can survive, though very slowly, on just one.

The router being powered off shouldn't have any real effect as long as it didn't reconnect at a low speed.

Edited by RobertoS (Sun 06-Sep-09 13:54:25)

Hi RobertoS,

Thanks for your reply and explanation,

Here is my current test.

http://tinyurl.com/knwgeu.

http://preview.tinyurl.com/knwgeu

Are you suggesting that the connection does not have to remain up for three days before the change? Not being able to d/l xbox content and Custom ROMS for my WinMo device is frustrating and I was going to complain but only after the third day has passed.

Before the fault was reported, my tests were getting Down speeds of about 5.8 - 6.0 MB, which I thought was great considering I only got about 1 - 2 MB with my previous ISP - Virgin.Net and my exchange is 1896m away.

I knew reporting this Telephone fault would result in a worse speed I would of never reported it as I hardly even use the land line for in/out calls.

Edited by windoze9t8 (Sun 06-Sep-09 16:01:55)

The telephone fault must have been severely affecting your braodband speed even if you hadn't noticed it at the time you found the phone problem.

See this FAQ for an explanation of how the profile system works.

If you were getting those high connection speeds before compared to the 3584kbps in that link then the implication is that during the problem your "target" noise margin was also raised, probably to 15dB. This happens automatically when large numbers of errors or disconnections occur in a short time.

The target margin goes up in 3dB steps and each step costs you between 500 and 750kbps of connection speed . It should reduce automatically in steps of 3dB and automatically re-sync you after 10-14 days of stability per step. It doesn't always do so though and then you have a problem that is usually only solved by asking here for help. BT Wholesale pretty well refuse to sort it if it doesn't reduce.

Thanks for your input again, your knowledge gives me a greater understanding on how this works.

I was reading this BT Help Sheet which has not been as informative as yourself.

Thanks

You have to laugh.

"Once the interference or fault has been cleared, the exchange will automatically return the IP profile to its pre-fault rate following three days of consistently higher line speeds" and the 3-days is mentioned again later in the Help Sheet.

IIRC it was August 08 that the 3-day system was replaced by the one in the link I gave you.

I was reading that information during Saturday when I created my first post although I have been using this site since about 2002 under the original name, silly me forgot to submit the post as it was only a preview.

Tonight the speeds have improved which is great news, here are the latest results as of 10 mins ago

Download speedachieved during the test was - 2751 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps

So I can go to bed feeling happier.

I can say, overall,during these last three months I am pleased with the connection from BT (thought much more expensive than what I was offered to stay with Virgin) as it seems faster and more consistent, but I still will be asking for a discount next year when its up for renewal.

Great.

Good luck.