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Standard User bradleythomas
(newbie) Tue 13-Oct-09 18:21:31
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How can I get BT to reset my IP Profile


[link to this post] 		 
Up until a powercut last wednesday my ip profile was 7150kbps
since then it has dropped to 6000kbps with my connection remaining at 8128kbps
as of 6pm tonite it still hasnt reset

how do I go about asking BT to reset this?
Standard User deleted
(deleted) Tue 13-Oct-09 18:29:55
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Re: How can I get BT to reset my IP Profile


[re: bradleythomas] [link to this post] 		 
It will automatically go up - just give it a few days.

Matt
Standard User bradleythomas
(newbie) Tue 13-Oct-09 18:31:52
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Re: How can I get BT to reset my IP Profile


[re: deleted] [link to this post] 		 
I thought it was 5 days - you think it just neesd a bit longer?


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Standard User deleted
(deleted) Tue 13-Oct-09 18:35:36
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Re: How can I get BT to reset my IP Profile


[re: bradleythomas] [link to this post] 		 
It could do.. We're seeing some take slightly longer.

Has the line dropped at all in that period, even for a second or two, to a lower rate thus keeping it there?

Matt
Standard User bradleythomas
(newbie) Tue 13-Oct-09 18:40:49
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Re: How can I get BT to reset my IP Profile


[re: deleted] [link to this post] 		 
There is a possibility i guess, but not to my knowledge.
How long do you think I should leave it for before I check again and ask BT if necessary
Standard User deleted
(deleted) Tue 13-Oct-09 18:42:27
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Re: How can I get BT to reset my IP Profile


[re: bradleythomas] [link to this post] 		 
I'd say leave it till Thursday evening.. if not, call BT on Friday morning - so it can be looked into before the weekend.

Does your router have a log of when it syncs/resyncs with the line rate?

Matt
Standard User bradleythomas
(newbie) Tue 13-Oct-09 19:19:45
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Re: How can I get BT to reset my IP Profile


[re: deleted] [link to this post] 		 
It s abt home hub 2.0, but i will see what happens over next few days and then send bt an email to the top if necessary.
Standard User deleted
(deleted) Tue 13-Oct-09 19:22:10
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Re: How can I get BT to reset my IP Profile


[re: bradleythomas] [link to this post] 		 
Never used one of those - maybe someone else can advise if there are logs that would show you if it had dipped in the last few days.

If so, you have a line issue and the profile will not go up if the sync keeps dipping so no matter of 'emailing the top' is going to just fix it.

Matt
Standard User RobertoS
(legend) Tue 13-Oct-09 19:27:02
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Re: How can I get BT to reset my IP Profile


[re: bradleythomas] [link to this post] 		 
I think RouterStats Lite should work with the BT Hub just by choosing the closest from the drop-down menu.

That can graph (and keep a log file) 24/7 if you run the computer and router like that.

So all connection speed changes would show up, and importantly the noise margin.

Bob's broadband help site:
www.robertos.me.uk
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Standard User deleted
(deleted) Wed 14-Oct-09 14:18:54
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Re: How can I get BT to reset my IP Profile


[re: deleted] [link to this post] 		 
Hey,

To get the stats for the BT Home Hub 2.0 including the sync rate and log type 192.168.1.254/bb_dsl.lp into your browser and enter the Hub Admin password and click ok. If you do not know your password it is written on the back of your hub.

Conan
BT Support
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