BT_Care people?

Does anyone know if they are still active on here? I have sent them 2 private messages to have my interleaving turned off, and I have e-mailed [email protected] but I have not recieved anything back?

Steve

They were this morning

I may be quite wrong and if so would be happy to be corrected, but I have an impression that either btcare have reduced staff or (perhaps more likely in view of posts here re additional bt facilities) maybe that these very helpful guys have been loaded up with extra responsibilities.

I can confirm that Bt Care recently picked up my fault currently being looked into by a different department of BT on this forum and have been very helpful. One of their representatives has phoned me twice over the last Two days after another visit by BT Reach to see how things are going and has arranged to phone me on Monday to check again. I have to say its very encouraging that I have this support as if the fault is still prevalent they have said that they will action the next step in the analysis without me having to start the entire process of reporting the fault again.

This I believe to be the most frustrating part of getting a BT fault dealt with as when you phone the call center they start from the beginning with all the questions you have repeatedly answered before, have you plugged the hub into the test socket etc. You then tell them that the fault has been going on for some time and politely ask them to read the notes they have listed on your account. At this stage you go through a long drawn out process of tests untill they eventually pass the job back to wholesale.

So thanks BT care for your intervention and help.

Well I have now sent 3 private messages to BT_Care on here asking for my interleaving to be turned off, and sent 2 e-mails to [email protected] and I have not recieved a thing back. I'am very unhappy with this to say the least, and can only really hope that they will get back to me very soon and turn my interleaving off.

Steve

Ok guys, bit of an update for you here.....

I have just now recieved a reply from [email protected] stating that my interleaving is already turned off, but as you can see from my line stats:

ADSL line status
Connection information
Line state Connected
Connection time 3 days, 3:24:33
Downstream 8,128 Kbps
Upstream 448 Kbps


ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 9.3 dB / 23.0 dB
Line attenuation (Down/Up) 30.0 dB / 16.5 dB
Output power (Down/Up) 19.8 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 1229504 / 1
CRC Errors (Down/Up) 200 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 51

My interleaving is clearly on. I have replied to the e-mail I was sent, but have also called BT broadband support, were again I was informed that my interleaving was OFF, and that they were now going to change it to auto mode so that within the next 5 days the interleaving should turn off.

Now maybe I'm mistaken, but I would think that if it is even possible to change your Interleaving to AUTO mode that i'm pretty sure it will stay on Interleved anyway???? So really i'm getting nowhere fast.

Anyone have any suggestions as to what I should do?

Steve

The Auto setting does only ever seem to turn it on if the DLM thinks it is needed. I have never seen any report of the DLM ever turning it off again.

Maybe they need to turn it ON at their end for a couple of days, then OFF again?

I assume you are sure it isn't a setting in your router over-riding the DSLAM?

In reply to a post by RobertoS:

I assume you are sure it isn't a setting in your router over-riding the DSLAM?

Not sure what you mean by this, but I have not changed any settings in my router at all.

Steve

You restarted router since the change...

They may have turned auto-off which leaves interleave off. Need to raise it again, and send info from the router.

Retail may have requested the right thing, but wholesale got it wrong or rejected it, and the rejection has not made its way back to you

I've not restarted my router.

What would be the best course of action, to just leave it for the next few days then contact BT again to have my interleaving turned off?

Steve