Blackberry Torch kills wifi

I've just been upgraded from a 'Storm' to a BB 'Torch', so I eagerly configured the wifi on my new toy. Problem is, after a few minutes of use (variable) the HH (V2) wifi 'locks up' i.e. the signal is there, but no connection can be made from any wifi device. The only fix is to reboot the router. Any ideas?

This is driving me mad! Has anybody else seen this behaviour?
Note: there is no problem connecting to 'hotspots', so it's the router, not the phone.

Have you tried seeing if they will let you have an HH3?

Yes, I have. I raised another issue with BT that the HH2 Variant B does not comply to DNLA standards, and therefore does not allow DNLA devices to communicate, and I was told categorically that I would not get an HH3 (or HH2 variant A which does work!).

That's a poor show.

RobertoS, the HH2 is a pile of sheet, on my second now will be asking to get it replaced with a HH3. Don`t get me wrong,speed wise connection fairly decent but the Hub itself has a mind of its own.

Edited by deleted (Mon 14-Feb-11 10:26:59)

In reply to a post by nevans:

Yes, I have. I raised another issue with BT that the HH2 Variant B does not comply to DNLA standards, and therefore does not allow DNLA devices to communicate, and I was told categorically that I would not get an HH3 (or HH2 variant A which does work!).

Did you really expect to get a new Hub 3 just because you have upgraded your phone?

I think that you're missing the point here. There are several issues with the HH2 Var. B that make it unusable; the phone causing the wifi to lock up is just the final nail in the coffin!
So,I put it to you, having to install an intermediate switch, to cure the DNLA problem, and having to reboot the HH2 every time i walk in to the house with my phone on, is acceptable?

Yes, I may have missed the point but the way it was put in your original post, was suggesting that your new phone was causing the the Hub Wifi to lock.

If you went with that to BT, I am not surprised that they knocked back your request for a Hub 3 as a replacement!!!

well third hub on its way now, funnily enough I got a BB Torch as well, recently, but all my Hubs have been crashing before that, what other devices this DNLA? Wonder if folk are using the FON hotpsot with wireless devices??

Did you get a HH3?

Ha Ha Ha Ha Ha Ha Ha Ha Ha Ha Ha Ha!!!

No!

Well FYI fitted a Linksys WRT54G and not a spot of bother for 3 days, have now fitted the replacement Hub, so testing it out, however I have configured all the network devices with fixed IPs to see if its any differant.

Well that went well LOL lasted about 6hrs before losing wireless altogethor. Heap of junk gonna push for HH3 to see if it cures, if not stick with the WRT or buy something else.

Update: Got to the point of desperation with constant resetting of the Hub, so got a BT technician to connect to my router for a diagnostic session. His solution was to reset the the wifi channel to 1, which I pointed out clashes with my next door neighbour. Within a couple of hours the router had again locked up. A bit of investigation revealed that although Wifi devices can connect to the hub whilst it is in this state, and get proper information from the DHCP server, you can't actually ping the gateway.

So, spoke to a helpful lady in India, who agreed that a new router should be sent out, but couldn't say whether it would be an HH2 or 3. Fingers crossed!

Well apparently its another HH2 being sent out for a 4th time!! Pleaded and tried to explain my own diagnosis but ignored. Oh humm. I`m going to push for HH3 in the chance that it cures my issues. Mean while i ordered a Buffulo router from amazon as a plan B.

Update: having spent a couple of hours on the phone, and the nice lady in India deleting all of my wireless profiles for the customer sites that I visit, I finally persuaded BT to send me an HH3. Having given me a delivery date, I arranged for my daughter to stay in and wait for it.......it didn't arrive! So, after another 45 minutes on the phone I was told that it hadn't been ordered, so an order was placed. The HH3 duly arrived, and it was at this point that i discovered what a valued BT customer i was(n't). The hub was obviously returned stock; the only items in the (tatty) box were the hub and power supply, and no cables instructions etc.

The good news: The HH3 has indeed fixed the DNLA streaming issue, and the wifi no longer locks up.........yay!

P.S. Never let a BT support engineer mess around with your computer. My laptop is my office, and I now have to go back to the IT departments of various customers to get re-connected to their networks...... very embarrassing.

Edited by deleted (Sun 27-Mar-11 17:31:39)

well I gave up asking for replacements, bought a Buffulo router and had no issues. can only assume the HH2 is just not compatible with my own equipment. Worked alot better on G only but whats the point in that? Now my BB Torch connects to wifi no probs no lock ups etc.

I am hoping to order Infinity this week (as long as the date does not change again) and do not intend to use the HH as I have an Apple Airport Extreme and find it an excellent if expensive bit of kit.

I suppose the installer will want the HH used? If so it will vanish as soon as he is out of the door.