Homehub Hanging

Hi All,
Got Fibre Thursday this week and the speeds have been flying, about 37mb down 8up. Huge update for me who was on 2-3mb.

I'm happy so far, however last night and today my Homehub seems to be hanging, web pages are struggling to load.

I know its not the WAN connection as even the Homehub Manager web page/control panel was struggling. I also know its not my PC as the Homehub was struggling to load from a few other PC's in the house and my phone.

If I reset the homehub the pages start working at full speed as they should.

Do I have a faulty homehub? Anyone else experienced the same things?

Thanks

Edited by Scoot (Sun 29-May-11 15:26:51)

In reply to a post by Scoot:

Hi All,
Got Fibre Thursday this week and the speeds have been flying, about 37mb down 8up. Huge update for me who was on 2-3mb.

I'm happy so far, however last night and today my Homehub seems to be hanging, web pages are struggling to load.

I know its not the WAN connection as even the Homehub Manager web page/control panel was struggling. I also know its not my PC as the Homehub was struggling to load from a few other PC's in the house and my phone.

If I reset the homehub the pages start working at full speed as they should.

Do I have a faulty homehub? Anyone else experienced the same things?

Thanks

Hi there,

It does indeed sound like you have a faulty Home Hub. Give BT's technical *cough* support guys a call on 08001114567 and after making you jump through some hoops, they should replace the unit for you.

I hope this helps.

I'm hoping BT_Care see this thread and arrange to send me a replacement hub so I don't have to jump through all the hoops lol

I'm also hoping the reset I have been doing don't effect my 10 day training period as the router isn't losing sync its a forced reset so it shouldn't do should it?

Thanks for responding with that number.

if its a HH2 give up now and buy a replacement

Its a HH3, I don't believe HH2's can be used with FTTC?

They can be used with FTTC its just they are rubbish in N wireless mode. Seem to work best in G mode however.

I could be wrong, I don't think there is a 10-day training period with FTTC. The Openreach DLM is nothing to do with the IPStream and WBC ones.

The original FTTC home hubs are version 2's.

Hi Scoot,

I can take a look at this for you. Please can you send me in your details using http://bt.custhelp.com/app/contact_email/c/4950 and make sure to include a link to your post.

Cheers

Paddy

Hi, Just a few words regarding Infinity and the home hub V3.
Perhaps I shouldn't tempt providence, but I've had Infinity for a few weeks now, and given that the area I live in (Albert Dock E16) has given me troubles with all other ISP's that I've had, I'm very pleased with the Infinity product.
Thirty one meg & eight meg was what I was "promised" - I viewed this with scepticism - but I get thirty five meg plus most of the time & eight meg up.
The only "problem", such as it is, with the V3 is that should you disconnect it for any reason, it takes a while to re-sync. After syncing again, it is rock steady.
Very impressed up to now - especially with the installation engineer, who bent over backwards to be accommodating, and gave a very good run-down on the ins and outs of FTTC. Never thought I'd actually praise BT, but there it is........

Edited by lelboy (Mon 30-May-11 12:24:48)

In reply to a post by lelboy:

Hi, Just a few words regarding Infinity and the home hub V3. ... The only "problem", such as it is, with the V3 is that should you disconnect it for any reason, it takes a while to re-sync. After syncing again, it is rock steady....

?
Good to hear your praise, but the HH3 doesn't "sync" with anything. (I suppose you could say it does a wireless sync with wirelessly attached devices but I doubt if that is what you mean).

It is the OR modem that sync's with the cabinet.

So which are you disconnecting "for any reason"? The modem or the router? Are you powering down either of them sometimes?

In reply to a post by RobertoS:

Good to hear your praise, but the HH3 doesn't "sync" with anything. (I suppose you could say it does a wireless sync with wirelessly attached devices but I doubt if that is what you mean).

It is the OR modem that sync's with the cabinet.

So which are you disconnecting "for any reason"? The modem or the router? Are you powering down either of them sometimes?

Don't forget the HH3 does establish the PPPoE session to BT, since the OR modem is just a dumb modem.

Hi Bob,
My lack of preciseness, I'm afraid!
When I've disconnected the router from the BT Openreach socket, because we're sorting out how the final internal wiring will be - two Sky boxes compound what we need/want - then I lose connection, obviously, but it takes quite a while for the three light display on the hub to show again in the correct colours.
I had grave reservations about going back to BT again, but my o2 - which I kept on as backup - has been so poor lately (FOUR engineer visits - still less than one meg and disconnecting every which way - and still not the 2.8/3.8 meg that I've been used to over the last four years) would at least do for emails and banking.
Shame about o2, as their staff have always been courteous and helpful but BT just can't get the fault sorted.
Thanks for the reply.
Cheers, Les.

Correct, modified v2's

Don't forget the HH3 does establish the PPPoE session to BT

I know. From his 15:39 post it appears that's what he means. That's quite slow - presumably at the server end.

I use an Airport Extreme rather than the HH 3 and it does take a while to authenticate but not as long as the HH from what I remember.

In reply to a post by BT_Care:

Hi Scoot,

I can take a look at this for you. Please can you send me in your details using http://bt.custhelp.com/app/contact_email/c/4950 and make sure to include a link to your post.

Cheers

Paddy

Hi Paddy,
You replied to the wrong person.

May be it's a faulty Home Hub.
And it also could be worth it to check wiring between the Hub & your PC/laptop/another end device.

E.g. once I've got Infinity installed, my desktop PC worked great, and gave 37/8 speed, but wife's laptop only gave 5/8. This got me thinking & testing.
It appeared that network card properties came up with "10/Half" link setting.
I replaced the network wire and voila -- here we are at 37/8 just like my PC.

Looks like that faulty wire was also affecting NAS speeds as they doubled after I replaced the wire.

Try other devices with same Home Hub to exclude potential wiring issue?

Maximilian

Yes, I agree with Homehub Hanging, hang all homehubs with a good rope.

My HH2 keeps hanging and on non Invinity. This has happened more and more ever since the last firmware update of the box about a month or so ago.

Gets really annoying especially in the middle of a download.

Look at the HH and see all the blue lights on. ut the Internet one does not flash when Im trying to do something, then all of a sudden the internet light goes orange. After a min or so then flashes and then back to blue, and internet is working again. I have noticed this mostly happens just after 12.30am!

Could it be a faulty firmware update and forces the Internet to reconnect if too many errors or what ever on the line?

Are you using any N wireless devices ?

Was using a type b HH2, was fine before the firmware update, after it would resync if I accessed the line stats page, not all the time but often enough to know something was up.