Homehub Hanging

Hi All,
Got Fibre Thursday this week and the speeds have been flying, about 37mb down 8up. Huge update for me who was on 2-3mb.

I'm happy so far, however last night and today my Homehub seems to be hanging, web pages are struggling to load.

I know its not the WAN connection as even the Homehub Manager web page/control panel was struggling. I also know its not my PC as the Homehub was struggling to load from a few other PC's in the house and my phone.

If I reset the homehub the pages start working at full speed as they should.

Do I have a faulty homehub? Anyone else experienced the same things?

Thanks

Edited by Scoot (Sun 29-May-11 15:26:51)

In reply to a post by Scoot:

Hi All,
Got Fibre Thursday this week and the speeds have been flying, about 37mb down 8up. Huge update for me who was on 2-3mb.

I'm happy so far, however last night and today my Homehub seems to be hanging, web pages are struggling to load.

I know its not the WAN connection as even the Homehub Manager web page/control panel was struggling. I also know its not my PC as the Homehub was struggling to load from a few other PC's in the house and my phone.

If I reset the homehub the pages start working at full speed as they should.

Do I have a faulty homehub? Anyone else experienced the same things?

Thanks

Hi there,

It does indeed sound like you have a faulty Home Hub. Give BT's technical *cough* support guys a call on 08001114567 and after making you jump through some hoops, they should replace the unit for you.

I hope this helps.

I'm hoping BT_Care see this thread and arrange to send me a replacement hub so I don't have to jump through all the hoops lol

I'm also hoping the reset I have been doing don't effect my 10 day training period as the router isn't losing sync its a forced reset so it shouldn't do should it?

Thanks for responding with that number.

if its a HH2 give up now and buy a replacement

Its a HH3, I don't believe HH2's can be used with FTTC?

They can be used with FTTC its just they are rubbish in N wireless mode. Seem to work best in G mode however.

I could be wrong, I don't think there is a 10-day training period with FTTC. The Openreach DLM is nothing to do with the IPStream and WBC ones.

The original FTTC home hubs are version 2's.

Hi Scoot,

I can take a look at this for you. Please can you send me in your details using http://bt.custhelp.com/app/contact_email/c/4950 and make sure to include a link to your post.

Cheers

Paddy

Hi, Just a few words regarding Infinity and the home hub V3.
Perhaps I shouldn't tempt providence, but I've had Infinity for a few weeks now, and given that the area I live in (Albert Dock E16) has given me troubles with all other ISP's that I've had, I'm very pleased with the Infinity product.
Thirty one meg & eight meg was what I was "promised" - I viewed this with scepticism - but I get thirty five meg plus most of the time & eight meg up.
The only "problem", such as it is, with the V3 is that should you disconnect it for any reason, it takes a while to re-sync. After syncing again, it is rock steady.
Very impressed up to now - especially with the installation engineer, who bent over backwards to be accommodating, and gave a very good run-down on the ins and outs of FTTC. Never thought I'd actually praise BT, but there it is........

Edited by lelboy (Mon 30-May-11 12:24:48)