Spotify / BT Infinity

I am on BT Infinity and been having problems with Spotify (big delay in songs starting to play and also intermittent playing, the songs stop for a few seconds). The problem seems to occur during peak times (when BT throttles P2P).

According to the following link BT doesn't throttle Spotify but my experience suggests otherwise, has anyone experienced similar problems?

http://community.bt.com/t5/BB-Speed-Connection-Issue...

Post a link and I'll give it a go !

BT seems to throttle a lot of things. What is worse is their support don't know what is actually being throttled and what is not. However they will always tell you it is not being throttled.

On the flip side. It may not be throttled and the source of the song you are trying to get could not be able to send it to you fast enough though I didn't think spotify worked like this ...

In reply to a post by mistral:

BT seems to throttle a lot of things.

In my experience so far the only thing BT throttle is P2P.

In reply to a post by TheHorseman:

In reply to a post by mistral:

BT seems to throttle a lot of things.

In my experience so far the only thing BT throttle is P2P.

And any staff who give out useful information that isn't in the script.

Don't really use spotify that much any more but started it up there and it began playing instantly.

If on Infinity that would have to be some serious throttle to stop a 320Kbps audio file playing

Never had any issues with it here

Have you contacted them about it.

" If you are having any other specific issues with Spotify please send us your details and information about the times and circumstances you are using Spotify so we can investigate. "



It is in the link you posted.

In reply to a post by RobertoS:

In reply to a post by TheHorseman:

In my experience so far the only thing BT throttle is P2P.

And any staff who give out useful information that isn't in the script.

In reply to a post by RobertoS:

In reply to a post by TheHorseman:

In reply to a post by mistral:

BT seems to throttle a lot of things.

In my experience so far the only thing BT throttle is P2P.

And any staff who give out useful information that isn't in the script.

I was aware that BT support wasn't necessarily great but are you suggesting that BT management purposely keep it that way by actually throttling their good staff? Must be a lot of full bins out the back of BT call centres

Must be a lot of full bins out the back of BT call centres

Ahhh . So that's were the bit loadings went.

To be honest, it is rare to find any support staff who actually know and understand nuances of traffic management. The new rage for KPI charts does not really help much, but it does tick a compliance box.

They shape all P2P (BitTorrent, Spotify, Hamachi, etc).

In reply to a post by Zadeks:

They shape all P2P (BitTorrent, Spotify, Hamachi, etc).

Cant speak of Hamachi, don't even know what it is, but torrents are throttled during peak hours and at weekends. It is widely known about and also in the T&C's.

As regards Spotify. BT mods have stated that Spotify is NOT throttled.

It seems there is some confusion around Spotify so I wanted to reply here to confirm that we correctly identify and exclude Spotify from P2P/Traffic Management controls.



We know the IP addresses that Spotify uses for content and streaming, so we ensure that this is not subject to P2P controls, we also have signatures that ensure that Spotify traffic is not inadvertently subject to controls should the IP address or port structure change.



If you are concurrently running applications that use P2P alongside Spotify we recommend you stop the P2P application for a trial period (e.g. under an hour) and see if this stabilises the Spotify experience. If this stabilises the Spotify experience it may be the characteristics of the P2P application that is interacting adversely, if this is the case please let us know as below.



If you are having any other specific issues with Spotify please send us your details and information about the times and circumstances you are using Spotify so we can investigate. You can send details in via the mod �contact us� form which you will find in my profile.

You really think the mods know how the traffic management system works? I doubt it.

Hamachi is P2P VPN.

In reply to a post by Zadeks:

You really think the mods know how the traffic management system works? I doubt it.

Hamachi is P2P VPN.

Yes , actually I think these mods do.

You obviously have a different opinion.

In reply to a post by Zadeks:

You really think the mods know how the traffic management system works? I doubt it.

Hamachi is P2P VPN.

Probably more so than you do though

And how would you know when you don't even use BT?

hmm.

Access to multiple Infinity lines. I'm not dumb enough to use them as my personal provider.

Haha thats a nonsense reply if I ever saw one.

"Access to multiple". Give us a break.

Be like me turning up on the Sky forum and acting like I was an expert in their offering simply because my Gran has them as her ISP. But that would be silly wouldn't it?

Edited by orly (Thu 10-Nov-11 00:51:57)