BT yahoo mail cancellation

I kept my BT yahoo premium mail even though I switched broadband ISP from BT some years ago. I no longer need it, nor the monthly cost to keep it running.

I tried to cancel this service by telephoning the number provided on the BT website 0800 443 311 but was transferred from pillar to post all over what seemed to be their Indian call centre. However, my efforts to get it cancelled over the phone appears unsuccessful as BT still keep charging me.. I sent an email to [email protected] with an order to cancel the service and asking for confirmation (to be on the safe side) a few days ago. I have yet to receive a confirmation.

I really don't see what else I can do (or should do, as this has taken up a lot of time to do a simple thing). Is it BT policy to not respond to [email protected] emails? But they carry out instructions anyway?

Can anyone clarify please.

Thanks

Only this weekend I was looking to cancell my old BT email address, and though it's only a free service, the faq's on the BT site state your account is kept open with no option to cancel, though I don't know if this applies to a paid service.

Cont... http://btydialup.custhelp.com/app/answers/detail/a_i...

I know you are trying to help, but I the page that opens from your link is a dud - see http://btydialup.custhelp.com/app/error/error_id/1 - In any case my email account is not considered PAYG. I have done as instructed to cancel my account and it has turned into a time-wasting run around. Hopefully someone from BT will take note of this. At least I have lodged it in the public domain so to speak as I do not feel confident that the billing will cease - I have already had an 'overdue' notice on my account after I had cancelled the service (if the Indian centre had done as I instructed and assured me).

Edited by deleted (Mon 28-Nov-11 19:21:45)

I know the link goes nowhere, which was my point that I could not cancel. They do seem to want you to stay in the system whatever the account.

In reply to a post by m0aur:

the faq's on the BT site state your account is kept open with no option to cancel, though I don't know if this applies to a paid service.

How can it? You must be able to terminate a paid service; you can't be expected to pay in perpetuity.

Lodge a complaint here: http://bt.custhelp.com/app/contact_email/c/5642,5644

go to billing they can cancel it.

http://bt.custhelp.com/app/answers/detail/a_id/12684... which leads to here and tells you to ring 0800 345 7310. If you have not tried that one already then worth a go.

Tried that. Didn't work.

Think that is an automated system that ends up in a loop as it is required to put the phone number for the service you are trying to cancel. Another fail.

I reckon now I have wasted 3 hours and I think 6 ways of trying to perform a simple service cancellation.

Appalling customer service.

In reply to a post by XRaySpeX:

Lodge a complaint here: http://bt.custhelp.com/app/contact_email/c/5642,5644

I have just done that.

Got an anto responder receipt from BT complaints. My email appears to have been deactivated.

Apart from that, no actual response to any of my contacts and no acknowledgement from BT.

Basically, rubbish from start to finish.

In reply to a post by Fens:

Got an anto responder receipt from BT complaints. My email appears to have been deactivated.

Apart from that, no actual response to any of my contacts and no acknowledgement from BT.

Basically, rubbish from start to finish.

I have been there. I got my service terminated years ago. After that happened the BT Yahoo assistants stopped responding to any emails but they kept charging me every month even though I no longer had access to the service. Even the bank contacted them numerous times to stop it. They still ignored the letters/phone calls from the bank. The only way it stopped was to get a new card.