Anyone from BT care to explain these speeds please?

Hi

I moved to FTTC in November, and until recently have had stonking speeds and little variability.

Now I am seeing very low speeds - I even get 0 Mbps sometimes form the Bt Lite application.

Just run some tests NOW ... and I am seeing.

BT Speed Tester
--------------------
IP Profile 38710k
Download 4310k
Upload 1355k


TBB Speed tester (note upload is 3 times download!!!!!!!)
---------------------
Down 1.5 Megs
Up 4.7 Megs


Yesterday it was down to 0-0.5 megs down, and 1-3 megs up.

By morning it was back to normal.

But, from mid afternoon, things have gone very much downhill again.

I would just like to add that when I was on ADSL2 with O2 LLU, I was getting a consistent 3.5 megs all day, every day, none of this low speed.

I am not seeing disconnects, and inSSider shows I am on a channel with little overlap, and the other nearby are at -84db and my signal is -68db (so plenty of margin anyway).

I HAVE NOT changed anything at all, other than restart my computer in the morning. The HH3 and modem are as they were and not getting hot either.

Anyone know why this is happening? Seems my honeymonn period with FFTC is over and I am stuck with 15 months more of this almost zero download speeds at time (and it's for hours on end, not just a blip now and then).

Please someone explain what and where I should go with this. I am paying enough, and getting less than my £7.50 a month O2 line

Cheers,

Rob

How long has it been doing this?

I gather from your post that you're connecting over WiFi. Can you connect with ethernet cable and try again? Not least because dear ole BT will ignore you unless the test is wired as so much can interfere with WiFi (TVs, microwaves, plasterboard, etc, etc).

Any speedtest must, for BT to accept it as valid, MUST be done with a wired connection

With ethernet ...

Ping to Manchester via speedtest.net either errors, and the best I have is 206ms

Have not managed an actual speed test... dial has gone to 0.43 and stopped, but finally completed and I got

http://speedtest.net/result/1749950324.png

tbb gave 0.5 down and 4.8meg UP

The BT lite tester just gave me 0.07 Mbps !!!

So what now? India???

Cheers,

Rob

see post above ...


ON ethernet .. usually 37.5 down and 8 up ...

At this moment in time ... http://speedtest.net/result/1749950324.png

Rob

What did BT say when you reported the problem? Clearly looks like a fault.

Make sure you reboot everything, modem/hub into the test socket with dangly filter then do a full BT Speedtest the result will be recorded then call support.

You will need a dangly filter to allow you to make a call.

Tell them what you have done, the moment they tell you to reboot, reset or do anything else, insist on second line.



Or you could try a call to BT Business support - late evening when they are quiet, explain the situation and they MAY be able to investigate but will not have access to your account/line. You will be reliant on good will and someone being free.

This is an FTTC connection, the HH3 connected to the BT modem by ethernet ...

i should be seeng 37.5 megs .. NOT 0.07 megs!


No filters required ..

|Rob

I gave up the phone line call was bad I could barely hear what was being said.
(but other calls afterwards are just fine)

Tbb test this very moment was 0.4 megs down and 4.8 megs up. via ethernet.

The up is exactly what all tbb tests show over the last few months.

Going to reboot everything, hh3 and modem, then if all bad ... it's Indai again ...

Rob

MHC is suggesting using a plug in filter in the test socket to rule out the VDSL front plate, the data extension kit (if fitted), and that extension wiring is having a detrimental affect on the service.

Insist that they send an engineer out.

Tell me it's not a V2 modem (look on the back, the B2 and B3 say what they are, the V2 doesn't).

It says type 1B

Rob

Also ..

On the BT Infinity forums people are seeing the same pattern over the last few days in the Newcastle area ... stange MY ip address seems to equate to that area too.

From 3 pm, everything just stops ... well below a meg.

Re-booted everything. No chnage at all.

Rob

It's only been happening like this since yesterday. Come 3 pm -ish, it just drops away to nothing.

Spoken to India, and they have put an engineer onto it to check my line to the cabinet.

We'll see. At least I can upload at 8 megs and get these messages to you all.

Just takes an age to get them back ... ho ho

Rob

Just done the tbb flash tester and this shows 0.45 megs down and 8.82 up ..

Something seriously wrong somewhere

Rob

So now my BT account shows the fault status as FIXED. But no it isn't.

So I called India again.

This time they are saying there's a major service loss for my whole area.

So, can anyone else confirm this? Or is everyone offline because of this loss?

I see nothing on the BT status pages (or Plusnet user group which is more informative).

Still running a little under 1 meg down and 8.8 megs up.

Rob

Hi Rob,

We spoke on the O2 part of the forum as we were both migrating away. And then again after the move to Infinity when we both seemed very happy with it.

Well...

My Infinity was excellent for 1 month. Then, at Christmas, I got the same problem as you. Had 3 engineer visits over 2 days and the problem still wasn't fixed. In the end, it turned out to be faulty ports in the cabinet (this was after they had changed router, wall socket, modem, cable between them, cable to the local mast...)

Anyway, since they moved me off the duff port in the cabinet it's been flying along, no problems.

Keep nagging BT until they fix it. If an engineer visits and says he has fixed it, don't let him leave until you've done multiple speed tests yourself to confirm this.

Nomadd

Hi again!!!

Yes, when it flies it's wonderful ...

Just switched on computer ... and this is the result via wireless

http://speedtest.net/result/1750883992.png

As they say, go figure ...

Will watch it over the day and log it on my TBB

If it goes bad, I will be onthe phone again to India ...

Cheers,

Rob

But now it's 11 in the morning and I am now down to 4 megs

[ and now 11:46 and we are now down to 1.6megs on tbb]

http://speedtest.net/result/1751095127.png

same result from tbb and the btlite beta tester.

But ........ speedtest.bt.com shows ...

33395 Kbps down and 8843 Kbps up

So, what gives ... are we seeing some routing issues somewhere?

And things are noticeably slower ...

Ethernet connected

Rob

Edited by deleted (Sat 04-Feb-12 11:48:14)

In reply to a post by RobFlet:

ON ethernet .. usually 37.5 down and 8 up ...

Well then clearly it's an issue with your wireless connection and not the internet connection. I have severe issues with 2.4GHz wifi where I live, too, so I don't use it.

I have ZyXel 500MBit homeplugs for stationary PCs and a Netgear 5.0GHz Wireless N access point for laptops / portable devices.

As 5.0GHz is rarely used by anyone I get full 37.5Mbit throughput via it wirelessly, and ~ 110Mbit throghput transferring data from a wired PC to my wireless laptop.

On the 2.4GHz network broadcast by the Home Hub? Pah. Not even worth mentioning.

Get a 5.0GHz access point and 5.0GHz cards for your portable devices or decent high speed homeplugs if your network devices are stationary (i.e. if they're desktop PCs not laptops).

Edited by deleted (Mon 06-Feb-12 08:24:44)

No it isn't, I expect those lower values because the computer with the wireless connection is 3 brick walls away from the hub, and I can't run ethernet to this room, but it my main computer.

The ethernet connected system is right next to the hub, and this was also giving me download speeds of 760K and upkoads of 8800K (ie 0.76 megs and 8.8 megs).

Nothing was changed anywhere ... clearly a problem with the BT network, which has resolved itself and everything is fine without me having to do anything (except mutter and moan!).

Makes a change for things to fix themselves, rather than to worry about valves overheating etc, which was the case when I first started computing in the 1960's.

Given the other reports of problems on the BT network, various sites being unreachable (e.g. BBC, Thomas Cook etc), and high pings in some regions (I had one ping to Manchester (from York) of 206ms, usually 15ms)., I suspect that a router (or a route) had gone down or became misconfigured (or a failover system didn't get the routing quite right etc ...).

There was also a problem in the Sheffield area which affected York phone numbers (according to the list of dialling codes affected) - and when this was fixed, and a reboot of the HH3, things were OK again - I also had a very different IP assigned to me as well.

So, all in all, a BT network issue, not my systems or my wireless.

The main gripe really is that the India response team had not been informed of the network problem which was affecting my dialling code, so I am getting an engineer visit. Oh well, he can double check everything is OK after the installation last November!

In reply to a post by RobFlet:

No it isn't, I expect those lower values because the computer with the wireless connection is 3 brick walls away from the hub, and I can't run ethernet to this room, but it my main computer.

The ethernet connected system is right next to the hub, and this was also giving me download speeds of 760K and upkoads of 8800K (ie 0.76 megs and 8.8 megs).

Oh, I see.

That's not what you said in the post of yours I quoted, hence my reply.

If you're getting the same over ethernet and on BT Speedtester it sounds like local VP congestion. This is something BT Wholesale have to investigate at exchange level. It might also be a faulty port or line card in the cab.

Edited by deleted (Mon 06-Feb-12 18:30:43)

In reply to a post by izools:

That's not what you said in the post of yours I quoted, hence my reply.

You quoted and read 1 line too short:

In reply to a post by RobFlet:

ON ethernet .. usually 37.5 down and 8 up ...

At this moment in time ... http://speedtest.net/result/1749950324.png

Yup, as I said ... on ethernet is was also really bad.

But it has fixed itself and all is back as it should be. So either there was a wider problem on the BT internet, or some magic fairy climbed into the cabinet and fixed the port

Anyways, I expect the OR engineer tomorrow (8am - 1pm) will check things ...

Cheers,

Rob