Anyone having issues tonight/thismorning?

My connection is slow and have the sites i go to time out or don't work at all!!

rebooted the pc and hub, no change

I am with BT and have the same problems right now. Most sites are not loading and just give a time out error.

I can`t even view the BT website or google.

I hope they fix the problem soon.

I think its fixed.

I went out to asda to do some shopping and not long got back in now and all seems ok again..

Yes, it seemed to fail just after midnight, most sites unreacheable or huge packet loss. I thought it was me at first and rebooted the router etc but still no change. Woke up this morning and all seems to be fixed

Must have water in the system

Call me suspicious, but this is the second time in two weeks this has happened in the early hours and been fixed in time for the business community come the morning (second time that I've noticed that is, not always about at 1am ). Google unreachable, bbc unreachable, bt itself unreachable, oddball other sites fine, I think it's maintenance they can't be arsed to tell us about. Could be wrong of course. Thought at first it might be DNS but using openDNS made no difference, messed about with some pings and tracerts, but inconclusive. Got bored, grabbed some shuteye. Now fixed in time for the early bird businesses....where's my tin hat?

Just a 'me too', and the observation that generally BT has been so reliable that I assumed I had done something wrong my end. After the usual restart on the hub, I spent time looking at what I was doing wrong... Which turned out to be nothing. Okay, a further observation: even reading the hub was slower that usual?

Fri 29/06/2012 at 00:22
Maintenance work being performed on the broadband network

http://bt.custhelp.com/app/answers/detail/a_id/15036...

guess what, after my system being completely stable and fast since 17th May, I too find that it has been poked bt BT in the early hours

02:21:48,29 Jun. WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]


and now my speed has dropped to around 1 meg ... This drop is absolutle and definitely associated with that remote poke.


My firmware is still V100R001C01B031SP09_L_B and has not been updated, so what was this poke all about???


Also, my IP Profile which has been stable at 65 megs since 17th May has dropped to 49.92 ... I guess I need an engineer visit to get on the phone to get it reset? I feel a call to India is in order.


Cheers,


Rob

Ah right, thanks for that link. I've bookmaked this one as I couldn't find it before!
Didn't know planned maintenance was being carried out. All working fine again now but it got me worried for a while as the service has been reliable for me since Infinity has been great for me since I got it installed about 3 months ago

I was online up until about 02:30 and had no issues. If it was maintenance then it is likely to have been regional.

In reply to a post by SteveADSL:

Call me suspicious, but this is the second time in two weeks this has happened in the early hours and been fixed in time for the business community come the morning (second time that I've noticed that is, not always about at 1am ). Google unreachable, bbc unreachable, bt itself unreachable, oddball other sites fine, I think it's maintenance they can't be arsed to tell us about. Could be wrong of course. Thought at first it might be DNS but using openDNS made no difference, messed about with some pings and tracerts, but inconclusive. Got bored, grabbed some shuteye. Now fixed in time for the early bird businesses....where's my tin hat?

So when do you suggest major network maintenance takes place? Probably 98% of users do not use their connection between midnight and 04:00.

You will find that in most cases BT tries to put alternative routing in place before taking a part of the network down but occasionally it may not be possible.

My hub was poked at 02:21:48 ... and now my speed is around 1 meg.

Thank you BT for poking the modem and provoking the firmware bug in my HH3 which leaves me and hundreds of others with sub 1 meg speeds.

Rob

I know mine was being out of order last night (around 2am - 6am) webpages wouldn't load properly, xbox live refusing to sign in etc etc hence why I looked at the service update

Another handy thing to have is the service update number 0800 169 0199 incase you cant get online at all

**edit**

I'm up in north Northumberland too just incase its regional

Edited by deleted (Fri 29-Jun-12 10:17:49)

Yeah, but when the maint causes your connection to barf, and leave you sub 1 meg, and your IP Profile stuffed as well, surely this is not acceptable.

Come on BT, own up to the fact that the HH3 is flawed for Infinity users and fix it.

Rob

My profile increased slightly if I'm honest from 70** to 7264 granted i'm on a hh2 though

In reply to a post by MHC:

In reply to a post by SteveADSL:

Call me suspicious, but this is the second time in two weeks this has happened in the early hours and been fixed in time for the business community come the morning (second time that I've noticed that is, not always about at 1am ). Google unreachable, bbc unreachable, bt itself unreachable, oddball other sites fine, I think it's maintenance they can't be arsed to tell us about. Could be wrong of course. Thought at first it might be DNS but using openDNS made no difference, messed about with some pings and tracerts, but inconclusive. Got bored, grabbed some shuteye. Now fixed in time for the early bird businesses....where's my tin hat?

So when do you suggest major network maintenance takes place? Probably 98% of users do not use their connection between midnight and 04:00.

You will find that in most cases BT tries to put alternative routing in place before taking a part of the network down but occasionally it may not be possible.

My complaint is not that they do it or when they do it, sure it has to take place and sure the dead of the night is when to do it, it's that we don't know in advance that it is going to happen. Then we wouldn't have to spend time trying to find out what the problem is, rebooting routers etc....

There's precious little point in them putting an answer to your problems up on a site you can't see because of the very thing they are notifying you of. It's satisfying to know after the event that that is what it was, but it's of no help at the time.

An email might have been nice, BeThere managed to update me prior to the event if it was planned, I don't see why BT can't.

There is, somewhere, on te BT site a list of planned maintenance. I did have it bookmarked, but cannot locate it.

As for emails - send out maybe 1 million several times a week and mail servers will start considering the BT source as Spam ...

I agree exactly with SteveADSL. I've posted on the BT site to ask where the Planned Maintenance list is (http://community.bt.com/t5/BT-Infinity/planned-maint...). No answer yet (only a few mins ago), but perhaps there really isn't such a public list? Unbelievable.

In reply to a post by MHC:

There is, somewhere, on te BT site a list of planned maintenance. I did have it bookmarked, but cannot locate it.

As for emails - send out maybe 1 million several times a week and mail servers will start considering the BT source as Spam ...

Well, if you can't find it when they are up and running, not much hope when they aren't . Not really knocking it though if at least there is one. Promulgating it's location to people who might be affected would be nice though, I wasn't aware of it. Of course this does mean you have to check it regularly, since you won't be able to see it the one night you have the issues.

In fairness I've only been back with BT a couple of months and that only because I can't get FTTC elsewhere (won't touch anything that Rupert might make money out of with a bargepole, on general principle, but that's another issue ).

And, OK, if I accept that BT have a somewhat larger customer base than BeThere , how about they put an option on your home page or somewhere similar to opt-in for emails about planned maintenance? Most of these companies have no trouble at all generating real spam about this that or the other that would make them more money, so I can't see an opt-in for information you actually want as adding unnecessarily to the clutter out there.

It's not, as they say, rocket science, crikey Boris' Transport for London mob do manage to tell me when there are going to be transport issues they know about...and that's just for an Oystercard which doesn't cost me 40 quid a month.

More a case of I cannot find where I filed the bookmark!

As for TfL, I wondered why their emails had stopped and teh mail provider I was using had marked their server as a source of Spam! And my Oystercard can be £200/month.

In reply to a post by MHC:

More a case of I cannot find where I filed the bookmark!

As for TfL, I wondered why their emails had stopped and teh mail provider I was using had marked their server as a source of Spam! And my Oystercard can be £200/month.

Heh, do you work for BT? You are very defensive of them, for the record I'm actually very happy with the service I've received with Infinity 2 on the whole. This thread was about a particular issue, and it's in the nature of humans that I don't come on here to say how great I think infinity is mostly. They get my money every month, they don't need my praises here too.

If you have to find an old bookmark and can't easily just find the page again..... perhaps it's location is a little more obscure than it ought to be? Which prompts the question, why is that?

And sure, I've no doubt you can spend 1,000 a month on oyster, but you dont have to, all I'm saying is that they get about a fiver a month of me for when i go to some place i can't park or if i'm on the pi**, and I get updates from them anyway. Spam is in the eye of the beholder in many cases, my view is that it's anything where they get money if you say yes . Information about a service you are already paying for is not in my view spam, YMMV.

I tend to check the outage notifications for other BT based ISP's e.g.

http://status.zen.co.uk/broadband/

BT Service Status here
http://bt.custhelp.com/app/answers/detail/a_id/15036/

There are also the BT newsgroups and the BT service status line
08001690199

Most sites during the outage were unreachable. I have no problem with maintenance having to be done and it being scheduled outside peak hours, but I would expect more redundancy and resiliency from an ISP as large as BT. MY partner wanted a couple of quick games on BF3 and was not able to

I was a bit annoyed as I am on the Fibre Home Phone trial and my broadband with BE is supposed to continue working alongside. However BT have put in a cease order on the PSTN side in error and I have no BE broadband until that is sorted out. Normally I'd have just swapped back over to the BE line

No, I am actually doing some work that competes with BT! But I do know the organisation quite well.

I agree about spam but if your email provider decides that a block of 1000 emails arriving at the same time, all saying very little and giving a link is spam, then there is nothing you can do about it. At one time, Amazon were being blocked all over the place, just because of their mass mailings.

In reply to a post by nredwood:

I tend to check the outage notifications for other BT based ISP's e.g.

http://status.zen.co.uk/broadband/

BT Service Status here
http://bt.custhelp.com/app/answers/detail/a_id/15036/

There are also the BT newsgroups and the BT service status line
08001690199

Thanks Nicola. I'll try the Zen one, thought I'm not sure how to sort out the BT relevant information. The BT one you point at only seems to include current and recent past (unless right now they don't plan any maintenance at all). By the time something happens and you can't see the site anyway, they admit that they had planned it in advance.

I was on BT 3 years prior to migrating to BE and BT were notorious for doing things like this back then, so no surprise that nothing has changed there

news.btinternet.com does come in handy for service announcements, but as you say no good if you cannot get to them at the time of the outage

I hadn't heard of news.btinternet.com. Looks as if it is down anyway (not just me: http://www.downforeveryoneorjustme.com/news.btintern...

It's a newsserver, so only accessible via a NNTP client

http://btybb.custhelp.com/app/answers/detail/a_id/67...

bt.broadband.announce is the one used for service announcements

Info is still very vague though

Edited by nredwood (Fri 29-Jun-12 13:21:02)

I came across this when Googling some of the information from the Zen outage page. It's a PowerPoint detailing some planned engineering works by BTWholesale at the moment.

Interesting ... slide 6 looks like one of the culprits for last nights activity ... the status pages at entanet also talk about doing BRAS software fixes last night.

Ta

Rob