In reply to a post by SteveADSL:

Call me suspicious, but this is the second time in two weeks this has happened in the early hours and been fixed in time for the business community come the morning (second time that I've noticed that is, not always about at 1am ). Google unreachable, bbc unreachable, bt itself unreachable, oddball other sites fine, I think it's maintenance they can't be arsed to tell us about. Could be wrong of course. Thought at first it might be DNS but using openDNS made no difference, messed about with some pings and tracerts, but inconclusive. Got bored, grabbed some shuteye. Now fixed in time for the early bird businesses....where's my tin hat?

So when do you suggest major network maintenance takes place? Probably 98% of users do not use their connection between midnight and 04:00.

You will find that in most cases BT tries to put alternative routing in place before taking a part of the network down but occasionally it may not be possible.

My hub was poked at 02:21:48 ... and now my speed is around 1 meg.

Thank you BT for poking the modem and provoking the firmware bug in my HH3 which leaves me and hundreds of others with sub 1 meg speeds.

Rob

I know mine was being out of order last night (around 2am - 6am) webpages wouldn't load properly, xbox live refusing to sign in etc etc hence why I looked at the service update

Another handy thing to have is the service update number 0800 169 0199 incase you cant get online at all

**edit**

I'm up in north Northumberland too just incase its regional

Edited by deleted (Fri 29-Jun-12 10:17:49)

Yeah, but when the maint causes your connection to barf, and leave you sub 1 meg, and your IP Profile stuffed as well, surely this is not acceptable.

Come on BT, own up to the fact that the HH3 is flawed for Infinity users and fix it.

Rob

My profile increased slightly if I'm honest from 70** to 7264 granted i'm on a hh2 though

In reply to a post by MHC:

In reply to a post by SteveADSL:

Call me suspicious, but this is the second time in two weeks this has happened in the early hours and been fixed in time for the business community come the morning (second time that I've noticed that is, not always about at 1am ). Google unreachable, bbc unreachable, bt itself unreachable, oddball other sites fine, I think it's maintenance they can't be arsed to tell us about. Could be wrong of course. Thought at first it might be DNS but using openDNS made no difference, messed about with some pings and tracerts, but inconclusive. Got bored, grabbed some shuteye. Now fixed in time for the early bird businesses....where's my tin hat?

So when do you suggest major network maintenance takes place? Probably 98% of users do not use their connection between midnight and 04:00.

You will find that in most cases BT tries to put alternative routing in place before taking a part of the network down but occasionally it may not be possible.

My complaint is not that they do it or when they do it, sure it has to take place and sure the dead of the night is when to do it, it's that we don't know in advance that it is going to happen. Then we wouldn't have to spend time trying to find out what the problem is, rebooting routers etc....

There's precious little point in them putting an answer to your problems up on a site you can't see because of the very thing they are notifying you of. It's satisfying to know after the event that that is what it was, but it's of no help at the time.

An email might have been nice, BeThere managed to update me prior to the event if it was planned, I don't see why BT can't.

There is, somewhere, on te BT site a list of planned maintenance. I did have it bookmarked, but cannot locate it.

As for emails - send out maybe 1 million several times a week and mail servers will start considering the BT source as Spam ...

I agree exactly with SteveADSL. I've posted on the BT site to ask where the Planned Maintenance list is (http://community.bt.com/t5/BT-Infinity/planned-maint...). No answer yet (only a few mins ago), but perhaps there really isn't such a public list? Unbelievable.

In reply to a post by MHC:

There is, somewhere, on te BT site a list of planned maintenance. I did have it bookmarked, but cannot locate it.

As for emails - send out maybe 1 million several times a week and mail servers will start considering the BT source as Spam ...

Well, if you can't find it when they are up and running, not much hope when they aren't . Not really knocking it though if at least there is one. Promulgating it's location to people who might be affected would be nice though, I wasn't aware of it. Of course this does mean you have to check it regularly, since you won't be able to see it the one night you have the issues.

In fairness I've only been back with BT a couple of months and that only because I can't get FTTC elsewhere (won't touch anything that Rupert might make money out of with a bargepole, on general principle, but that's another issue ).

And, OK, if I accept that BT have a somewhat larger customer base than BeThere , how about they put an option on your home page or somewhere similar to opt-in for emails about planned maintenance? Most of these companies have no trouble at all generating real spam about this that or the other that would make them more money, so I can't see an opt-in for information you actually want as adding unnecessarily to the clutter out there.

It's not, as they say, rocket science, crikey Boris' Transport for London mob do manage to tell me when there are going to be transport issues they know about...and that's just for an Oystercard which doesn't cost me 40 quid a month.

More a case of I cannot find where I filed the bookmark!

As for TfL, I wondered why their emails had stopped and teh mail provider I was using had marked their server as a source of Spam! And my Oystercard can be £200/month.