Moved to a house with a third party active line

Hi All
New to this site. Desperate for some help as to how to get back online asap.
I have moved house to a rented property which turns out to have an active telephone line which is apparently provided by a 3rd party provider for the previous tenant. The tenant had the line provided for him by his company, he thought by BT, although BT tell me it is not through them. He has been made redundant and has no contact with his former company, the notice on the line was supposed to be until the 25th of October, and that was when BT were supposed to take over the line and provide my line and BB. Come 25th October line remained active. Many many phonecalls later it remains active, no sign of any broadband and BT tell me that my only option is to have a 2nd line installed. OFcom say that that is not the case.
Anyone know how I can get this resolved? Finding the provider of the phoneline does not appear to be viable, so should i go ahead and order a new installation?
Any help greatly appreciated, I am nearly at the end of my tether.
Thanks Stefan

Can you give us the URL of what samknows says about the exchage, using the phone number input?

Do you have any strong feelings about who the phone and/or broadband is to be with?

Is it possible to id the provider by dialling 17070 (BT Quiet Line Test) or 150 (BT's Customer Services)?

Thanks
Is this what you mean ?
http://www.samknows.com/broadband/exchange/WNGRE

No particular preference, like BT purely because i call overseas alot with 18185 and prefer the 5 number prefix to a full code.

Thanks
Quietline test just allows the test to occur. 150 says not possible to call that service from this line and to use the number provided in the doicumentation provided ( sic)

In reply to a post by scogh:

Quietline test just allows the test to occur.

Doesn't it say "Welcome to BT line test facilities"?

Does this checker recognise the number? If so, what does it tell you in terms of ADSLx and Fibre?

If it doesn't, then it means it is with either Sky or TalkTalk, or one of their resellers.

Yes it defines the number and the welcome then gives options including 2 for quiet line
Thanks

Thanks
The message is : There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.
So I can try customer services at Sky and Talk talk then to attempt to get it disconnected?

Or, whichever one of them agrees it is theirs, you could see if you can take it over as is. If they will do that, it could be by far your quickest (and cheapest) solution.

But make sure you check out what product choice you have. Particularly in terms of data allowance and throttling periods. Do you have any particular requirements re those?

Oh - two things more.

1) If you do go with someone else, make sure in written form that the BT order is cancelled.

2) There may be a phone cease pending. A decent ISP should be able to check that for you.

Thanks
Agree that taking over the line from the existing provider could be the quickest option. Not a massive user but skype up to 2 hours a day, have found 40Gb adequate in the past. As my partner is in Oz half the year, don't have much call for peak hour useage.

Do you need lotsof phone calles to Oz?

My bro has TalkTalk with, IIRC, unlimited calls to there. His wife has family and it used to cost the earth with BT.

Thanks both for the help. will contact sky and talktalk today see who has the line and take it from there.
Stefan

If you have a partner in Oz for half the year think about this.

Get a BT service with a VOIP line included - that will have an 0560 xxxxxxx number and maybe an 01/02 overlay number. Install the BT Communicator software on your partner's PC.

Then to call your partner, just dial the UK number and the phone will ring, or your partner can call you and other UK friends at local rates.

I use it when travelling - US, S Africa, Europe ... and is great value. A one hour call to the US will cost 10p! and even when in the US it is far cheaper than using my mobile if I have a WiFI or hotel connection available.