Have I made a huge mistake in ordering BT Infinity.
Hub promised for delivery last Thursday, waited in all day but it didn't arrive. Waited in Friday morning, Royal Mail claim it was delivered 8am Friday morning, but it wasn't. [ Ok Royal mail problem not BT]
Phoned BT Friday Morning, promised immediate despatch of new hub for Monday delivery [ in parallel to escalation with Royal Mail about original delivery].
Monday morning, phoned BT again as I have still not got a tracking number for new hub. BT now claim that new Hub will not now be delivered until Tuesday AND are unable to provide a new tracking number. [Their engineer is due Wednesday]. BT call centre staff refused to put me through to complaints as they operate a 24hr call back for that !!