Upstream speeds

So the pre-install speed check predicted 76 down and 20 up.

Am getting 73 down pretty consistently (woo! hoo!), but only 8 or 9 up (usually high 8s).

Wired connection, gigabit port.

Is this par for the course, or should I query with someone? If so who?

My first day or two on infinity I got ~10 up when I was predicted 20. It eventually increased on its own to 18-19.

Try a factory reset on the Homehub, usually 2-3 resets fix the problem.

I am having the exact same issue! BT Wholesale diagnostics state IP profile for upload on my line is 20mbs but it resolutely sticks just below the 10 mark. Out of interest, try using tablet via wifi right next to the hub. For some reason, I manage to eek out 12 when using a wireless connection but less via gigabit wired. Odd.

Edited by deleted (Sat 13-Apr-13 22:45:39)

You may be able to bypass the Homehub by setting up a pppoe session with the modem plugged into the pc, to see if you can get your proper upload.

In reply to a post by Crusiux:

I am having the exact same issue! BT Wholesale diagnostics state IP profile for upload on my line is 20mbs but it resolutely sticks just below the 10 mark.

If I'm not mistaken upstream IP Profiles can only be 2, 10 or 20Mbps on FTTC. Not set by the sync like the downstream is.

But in ian_c's case, getting under 10Mbps actual when the downstream is so good doesn't look right.

As Badboy suggested ran a direct link from the ECI Modem and ran a quick speedtest. It would seem that, at least in my case, that the problem is with my Home Hub 3 (Type B). My upload nearly doubles to 17.6mbps while my down is about 0.5 higher. Could it be that the HH3 cannot handle such upload speeds? Will try a reboot of the hub and see what happens. OP, perhaps you could try this as well?

Ah, good news - glad it worked for you.

There is obviously a bug with the HH3, but it can handle the upload - given that BT hand them out for the FTTP 330/30 product.

'Badboy' ? Crikey, he's got your number !

As BatBoy suggested to Ian, a couple of factory resets on the HH might help. IIRC there have been a few cases here where it sorted things.

I do apologise BatBoy!

Cheers

That's more like it. Thanks batty. A simple restart did the trick in the end.

70-73 down, 14-15 up.

Great stuff

The DLM still monitors and adjusts your upload speed, I don't know why they have the 20Mbps IP Profile. Maybe to reduce complaints? Maybe the sync speed doesn't set the IP profile like on download, so putting the IP profile to 20Mbps allows it to sync at the MSR.

Also, do you have a HomeHub3B version? It seems to be very common on the 3B to see it stuck on 8/9... obviously you've fixed it but I know people who have had no luck restarting the PPPoE connection.

Yup, it's an HH3B. Did the directed PPPOE to verify the true upspeed and it turned out a simple restart of the HH sorted it (so perhaps it was the Openreach box that need a kick, since swapping around generated a new IP address).