User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | >> (show all)   Print Thread
Standard User Chrysalis
(legend) Sat 17-Aug-13 13:30:47
Print Post

bt sport overloaded


[link to this post]
 
so its first EPL game, tried to watch web stream amd after a very slow attempt to load I am apparently hitting my stream limit.

Then I tried the android app and after a long wait I am apparently not connected to the internet.

BT Infinity 2 Since Dec 2012 - BQM
Standard User deleted
(deleted) Sat 17-Aug-13 14:53:50
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
It's working absolutely perfectly on my iPad.
Standard User Chrysalis
(legend) Sat 17-Aug-13 15:35:30
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
yeah it works perfect when the game is ended.

http://community.bt.com/t5/Watching-BT-Sport-via-the...
http://community.bt.com/t5/Watching-BT-Sport-via-the...
http://community.bt.com/t5/Watching-BT-Sport-via-the...
http://community.bt.com/t5/Watching-BT-Sport-via-the...[censored]-BT/td-p/977850
http://community.bt.com/t5/Watching-BT-Sport-via-the...
http://community.bt.com/t5/Watching-BT-Sport-via-the...

many more also.

but yeah if you wait for the game to finish its hardly testing what I said wink

I am sure BT will fix it for future events but not a great start.

Once connected the stream was fine, I did manage to connect at half time after 50 or so attempts hammering it, then was no buffering or other issues.

BT Infinity 2 Since Dec 2012 - BQM

Edited by Chrysalis (Sat 17-Aug-13 15:36:29)


Register (or login) on our website and you will not see this ad.

Standard User gomezz
(eat-sleep-adslguide) Sat 17-Aug-13 16:12:59
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
I am sure BT will fix it for future events but not a great start.
They had the same problem on launch night so they have already have more than two weeks notice that they need more capacity.

BT Infinity 1 (unlimited)
Standard User deleted
(deleted) Sat 17-Aug-13 16:28:15
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
How do you know when I watched it? Clever stuff!
Standard User ukhardy07
(fountain of knowledge) Sat 17-Aug-13 17:29:05
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
http://www.bbc.co.uk/news/uk-23738793
Standard User RobertoS
(sensei) Sat 17-Aug-13 19:14:58
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
Once connected the stream was fine, I did manage to connect at half time after 50 or so attempts hammering it, then was no buffering or other issues.
That's because everyone else having trouble gave up tongue, despite BT saying they fixed it by half-time. They would, wouldn't they!

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User professor973
(experienced) Sat 17-Aug-13 21:45:46
Print Post

Re: bt sport overloaded


[re: gomezz] [link to this post]
 
Sounds reason enough to use Sportlemon or vipbox to me.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User Chrysalis
(legend) Sat 17-Aug-13 21:54:45
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
well you had a chance to say it was a different time, and logic dictates you didnt try to watch during the match as you didnt have a problem.

BT Infinity 2 Since Dec 2012 - BQM
Standard User deleted
(deleted) Sun 18-Aug-13 07:40:56
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
As I read the reports, only people who tried to log on after the start of the program had problems. Those who were already logged on were OK. I repeat, it worked just fine for me.

Logic beats assumptions any day. wink
Standard User deleted
(deleted) Sun 18-Aug-13 08:27:48
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
Talking of logic, it's logical to assume the capacity problems were in the authentication servers as these affect everyone, and also these weren't capacity tested when the service launched as there was no authentication on the first night.
wink
Administrator MrSaffron
(staff) Sun 18-Aug-13 08:48:03
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
I tried to take a peek and it was the listings and page around the stream that was the issue.

From a user point of view far too many clicks needed to actually watch a stream

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Sun 18-Aug-13 08:53:01
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
That would seem likely as the problem was with authentication, not streaming.
Standard User deleted
(deleted) Sun 18-Aug-13 08:54:32
Print Post

Re: bt sport overloaded


[re: MrSaffron] [link to this post]
 
I couldn't log on as the authentication servers weren't responding, so I used a bookmark to the streams and got on straight away. This indicates to me that the streaming capacity is fine but the authentication servers aren't.

I agree about the interface, it requires you to click too many different "watch now" buttons to actually get to the stream.

Edited by deleted (Sun 18-Aug-13 08:55:39)

Standard User deleted
(deleted) Sun 18-Aug-13 08:55:30
Print Post

Re: bt sport overloaded


[re: MrSaffron] [link to this post]
 
It's quite straightforward on the iPad app, but I haven't tried on a PC.
Standard User deleted
(deleted) Sun 18-Aug-13 08:57:08
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
If you want to next week, I recommend you bookmark the streams just in case smile
Standard User Chrysalis
(legend) Sun 18-Aug-13 15:54:45
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
In reply to a post by BatBoy:
Talking of logic, it's logical to assume the capacity problems were in the authentication servers as these affect everyone, and also these weren't capacity tested when the service launched as there was no authentication on the first night.
wink


I came to same conclusion.

BT's PR statement has a touch of arrogance about it, as if they are suggesting people who tried to login during the event were doing something wrong.

On the forums a few posted they got kicked off after logging in before the mtach and of course at that point they couldnt get back on again. So BT's statement is by no means accurate.

There was authentication prior to launch.

BT Infinity 2 Since Dec 2012 - BQM
Standard User Chrysalis
(legend) Sun 18-Aug-13 15:56:27
Print Post

Re: bt sport overloaded


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
I tried to take a peek and it was the listings and page around the stream that was the issue.

From a user point of view far too many clicks needed to actually watch a stream


Yeah the website is designed badly with the amount of clicks needed.

But when you got round those listings and tried to actually start the stream it wouldnt start, so it wasnt limited to the listings. As batboy said the problem was related to starting the stream as well as the BT sport site itself, but once the stream was running it was (mostly) ok. (as some reported they got kicked off).

BT Infinity 2 Since Dec 2012 - BQM
Standard User Chrysalis
(legend) Sun 18-Aug-13 15:57:46
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
how do you directly bookmark? what url.

BT Infinity 2 Since Dec 2012 - BQM
Standard User deleted
(deleted) Sun 18-Aug-13 16:03:48
Print Post

Re: bt sport overloaded


[re: Chrysalis] [link to this post]
 
If you watch BT Sport right now, its the URL in the top of your bowser.

It probably helps to login before using the bookmark in order to set the cookie.
Standard User deleted
(deleted) Sun 18-Aug-13 19:31:01
Print Post

Re: bt sport overloaded


[re: deleted] [link to this post]
 
Even sky has capacity issues as popular games are allways buffering and low quality feel as if im watching pixels running around
Pages in this thread: 1 | 2 | 3 | >> (show all)   Print Thread

Jump to