Talking of logic, it's logical to assume the capacity problems were in the authentication servers as these affect everyone, and also these weren't capacity tested when the service launched as there was no authentication on the first night.

I tried to take a peek and it was the listings and page around the stream that was the issue.

From a user point of view far too many clicks needed to actually watch a stream

That would seem likely as the problem was with authentication, not streaming.

I couldn't log on as the authentication servers weren't responding, so I used a bookmark to the streams and got on straight away. This indicates to me that the streaming capacity is fine but the authentication servers aren't.

I agree about the interface, it requires you to click too many different "watch now" buttons to actually get to the stream.

Edited by deleted (Sun 18-Aug-13 08:55:39)

It's quite straightforward on the iPad app, but I haven't tried on a PC.

If you want to next week, I recommend you bookmark the streams just in case

In reply to a post by BatBoy:

Talking of logic, it's logical to assume the capacity problems were in the authentication servers as these affect everyone, and also these weren't capacity tested when the service launched as there was no authentication on the first night.

I came to same conclusion.

BT's PR statement has a touch of arrogance about it, as if they are suggesting people who tried to login during the event were doing something wrong.

On the forums a few posted they got kicked off after logging in before the mtach and of course at that point they couldnt get back on again. So BT's statement is by no means accurate.

There was authentication prior to launch.

In reply to a post by MrSaffron:

I tried to take a peek and it was the listings and page around the stream that was the issue.

From a user point of view far too many clicks needed to actually watch a stream

Yeah the website is designed badly with the amount of clicks needed.

But when you got round those listings and tried to actually start the stream it wouldnt start, so it wasnt limited to the listings. As batboy said the problem was related to starting the stream as well as the BT sport site itself, but once the stream was running it was (mostly) ok. (as some reported they got kicked off).

how do you directly bookmark? what url.

If you watch BT Sport right now, its the URL in the top of your bowser.

It probably helps to login before using the bookmark in order to set the cookie.