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Standard User Bobby_Valentino
(fountain of knowledge) Mon 21-Oct-13 14:10:10
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BT Infinity Option 2 Download Speed Throttling


[link to this post]
 
Hi

Anyone on this package seeing any protocol download speeds limited to 20mbps? I am synced at 64 Mbps, and have a BRAS of 62 Mbps however HTTP or P2P or any other traffic doesn not seem to go over 20 Mbps :/

Regards

Bobby

My Broadband Speed Test

Edited by Bobby_Valentino (Mon 21-Oct-13 14:12:44)

Standard User RobertoS
(sensei) Mon 21-Oct-13 15:39:49
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
Wireless; wired or HomePLug?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(eat-sleep-adslguide) Mon 21-Oct-13 19:51:21
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
In reply to a post by Bobby_Valentino:
Anyone on this package seeing any protocol download speeds limited to 20mbps? I am synced at 64 Mbps, and have a BRAS of 62 Mbps however HTTP or P2P or any other traffic doesn not seem to go over 20 Mbps :/

No but a lot of wireless kit can't go faster than 20 meg. Especially G.

How are you connected to the router?

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest


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Standard User ggremlin
(committed) Mon 21-Oct-13 20:25:30
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
yea, I saw my tbb speed tests reporting just 20mbit this afternoon,
wasnt logged into tbb on that machine at the time though so cant link to the test results frown
back to usual now.

edit 20:40
just tried it again
first on a fast machine with wireless, 20mbit,
same machine wired, 20mbit

other machine that had ~38mbit when I posted earlier, now 20mbit.

but I did note I have a new ip address since before this edit.
tests: (all wired)
Mon 21/10/13 20:39 19.14 Mbps 18.91 Mbps 7.19 Mbps 109.157.106.xx BT
Mon 21/10/13 20:37 19.21 Mbps 18.34 Mbps 7.24 Mbps 109.157.106.xx BT
Mon 21/10/13 20:15 37.80 Mbps 36.27 Mbps 7.08 Mbps 109.154.147.xx BT

Edited by ggremlin (Mon 21-Oct-13 20:50:42)

Standard User Bobby_Valentino
(fountain of knowledge) Tue 22-Oct-13 10:12:48
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Re: BT Infinity Option 2 Download Speed Throttling


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by Bobby_Valentino:
Anyone on this package seeing any protocol download speeds limited to 20mbps? I am synced at 64 Mbps, and have a BRAS of 62 Mbps however HTTP or P2P or any other traffic doesn not seem to go over 20 Mbps :/

No but a lot of wireless kit can't go faster than 20 meg. Especially G.

How are you connected to the router?

Connected to the router via gigabit ethernet cable syncing at 100 Mbps.

My Broadband Speed Test
Standard User Bobby_Valentino
(fountain of knowledge) Tue 22-Oct-13 10:17:17
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
Happening again today, im 99% sure im being throttled...who do I talk to about this? I know phoning up customer service will have no affect as they probabily wont know what im talking about :/

My Broadband Speed Test
Standard User robertcrowther
(member) Tue 22-Oct-13 11:37:39
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
Are you on the new truly unlimited package? If so when did you sign up for it?
Standard User Renko31
(newbie) Tue 22-Oct-13 12:11:04
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Re: BT Infinity Option 2 Download Speed Throttling


[re: robertcrowther] [link to this post]
 
I have found this as well.

Got installed on Friday with an unlimited 80:20 product. Synched at 78/19.
Speed tests after installation were as expected - 71 down/17 up.

But over the weekend this has dropped to 20/20 while the synch is still at 78/19.

What's going on? No point in me paying for a 80/20 service if it is not.

Will give them until Thursday then reporting it as fault.
Standard User ggremlin
(committed) Tue 22-Oct-13 12:54:30
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Renko31] [link to this post]
 
definitely looks like throttling somewhere,

tbb speed tests today are all 20mbit, as is speedtest.net

however, the btwholesale speedtest says about 40

restarting the hub/router made no difference.
Standard User Bobby_Valentino
(fountain of knowledge) Tue 22-Oct-13 13:49:49
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Re: BT Infinity Option 2 Download Speed Throttling


[re: robertcrowther] [link to this post]
 
In reply to a post by robertcrowther:
Are you on the new truly unlimited package? If so when did you sign up for it?

April/May 2013 I think, so yes the truely unlimited package, without any throttling.

My Broadband Speed Test
Standard User jchamier
(eat-sleep-adslguide) Tue 22-Oct-13 19:27:56
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Renko31] [link to this post]
 
In reply to a post by Renko31:
Will give them until Thursday then reporting it as fault.

Good idea. Could be related to the rain of course.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User ggremlin
(committed) Tue 22-Oct-13 20:15:59
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Re: BT Infinity Option 2 Download Speed Throttling


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
Good idea. Could be related to the rain of course.

I don't think its rain or rein, my wholesale speed test shows 'last mile' working at line speed, but other speed testers show 20mbit
Standard User Bobby_Valentino
(fountain of knowledge) Tue 22-Oct-13 22:27:57
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Re: BT Infinity Option 2 Download Speed Throttling


[re: ggremlin] [link to this post]
 
In reply to a post by ggremlin:
In reply to a post by jchamier:
Good idea. Could be related to the rain of course.

I don't think its rain or rein, my wholesale speed test shows 'last mile' working at line speed, but other speed testers show 20mbit

Looks like its limited to 20 Mbps all day round now :/

My Broadband Speed Test
Standard User RobertoS
(sensei) Tue 22-Oct-13 23:36:40
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
What does the Further Diagnostics, (button at the bottom of the first results page), of the BT Wholesale performance test say in the two text boxes please? Best to copy and paste the full contents of those.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Opabinia
(newbie) Wed 23-Oct-13 01:36:50
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
I'm on the Infinity Unlimited and I have seen a 10Mbs drop in speed since being connected in June.

Throttling wouldn't surprise me either.
Standard User Renko31
(newbie) Thu 24-Oct-13 20:51:44
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Opabinia] [link to this post]
 
Well, decided to follow some of the advice on the BT forums and restart my router (HH5).

And that seems to have resolved it. Back up to 70+ Mbps on speedtesters.
Standard User RobertoS
(sensei) Fri 25-Oct-13 01:03:48
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Renko31] [link to this post]
 
Had there been thunder in the area?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User ggremlin
(committed) Sun 27-Oct-13 20:36:02
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Re: BT Infinity Option 2 Download Speed Throttling


[re: Bobby_Valentino] [link to this post]
 
this is still occurring,

downloaded win8.1 update earlier (almost 4GByte!), - clamped to 20mbit, so took half an hour.
Standard User stniuk
(experienced) Sun 01-Dec-13 20:32:34
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Re: BT Infinity Option 2 Download Speed Throttling


[re: RobertoS] [link to this post]
 
Caught them at it, speed normally excellent.
Then this evening noticed dropped by half.
Changed from port 119 to another and speed went up again, naughty.
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