BT infinity 2

The link below is my BT infinity 2 fibre optic speed test they call this supper fast broadband, Ha, Ha, Ha, it�s just like the advert ststststst stutter, I would like to know where he is going to go for his broadband.
BT says that I am connected at 64 Meg when I ring them?????? They also say they do not cap the line, so where is the rest of my speed??


http://www.thinkbroadband.com/speedtest/button/13937...

Are you using wireless?

http://speedtest.btwholesale.com/

Are the tests wired or wireless ??

The full graph makes things clearer

http://www.thinkbroadband.com/speedtest/results.html...

Your upload speeds suggest modem is probably connected at the speeds BT suggest. But you have a slow single thread and multiple threads speed it up, reasons for a this maybe

1. Congestion
2. Wrong RWIN value on the PC
3. Local Wireless issues

Have you checked using Ethernet cable direct into the router and also at quieter times of the day e.g. breakfast time

No I am wired on the home hub 4, I have a Asus RT-AC66U router that I was using, they also tried to blame my Pc so I ran the test from my home server with same result just for them, they have also said it�s because I use all the ports on the back of the router and also have ipads, 3 phones a laptop and my sons pc connected via Wi-Fi ???

When running a speed test nothing else must be using the connection at all. Seeing as a lot of things tend to download updates or whatever when they are scheduled to, your sould disconnect anything that connects (wired or wireless) to the router while you run the test. And make sure you aren't doing anything on the testing machine.

What is your "Home server" and what is that doing while you speed test?

Edited by RobertoS (Sun 02-Mar-14 18:34:28)

Have disconnected all cables and turned off the Wi-Fi and still got the same result also done the speed test from my laptop via all new cable??? in the week i get 63 to 60 meg download speeds and then at 4pm it drops, at midnight it will go back up to 63 meg but bt say they do not cap the speed?? Ha Ha Ha, at weekends its just slow cant even use catch up tv.

Edited by deleted (Sun 02-Mar-14 19:00:13)

the Server and all other devises are disconnected and Wi-Fi is off when i run the just test

'it drops' as in the connection drops and reconnects and you get these slow speeds - in which case something electrical is being turned on and creating lots of interference (e.g. fluorescent lights, charger for mobile, plasma TV etc etc)

'it drops' as in once school children get home, may mean either

1. Someone is using connection a lot and you are not aware of it (the Asus with its traffic monitor option will show if that's the case)
2. There is congestion at the local exchange, and this is a real possibility

The BT Wholesale speed test with its further diagnostics is useful, as the IP profile will show if its a slow sync speed issue or a throughput issue. If throughput then switching provider might be an answer.

The speed drop from 63 meg to under 5 meg after 4pm Mon to Fri and then goes back up to 63meg after midnight and then stays at a low speed all weekend, When I went back to Bt they said they had no restrictions but know seem to use traffic management it was one of their technical staff found it on their web page so I am trying to get them to let me out of the rest of the contract that ends in October this year so then I can move to a new service provider like I said when I went back to them they said they had no restrictions because I had a business account at the time as I told them I was a heavy user and when that contract ended I was going to move to Sky and that�s when they said that they had no restrictions on a normal home unlimited account and it was fine the speeds were great all day and at weekends but not now???

BT Infinity (for consumers) has been no traffic management for a while, but some people on older contracts are still managed (maybe).

traffic management that kills HTTP protocol to a low level is rare, I think someone is down to the next excuse on the list to avoid saying there is a congestion issue.

In reply to a post by jazz0912:

The speed drop from 63 meg to under 5 meg after 4pm Mon to Fri and then goes back up to 63meg after midnight and then stays at a low speed all weekend, When I went back to Bt they said they had no restrictions but know seem to use traffic management it was one of their technical staff found it on their web page so I am trying to get them to let me out of the rest of the contract that ends in October this year so then I can move to a new service provider like I said when I went back to them they said they had no restrictions because I had a business account at the time as I told them I was a heavy user and when that contract ended I was going to move to Sky and that�s when they said that they had no restrictions on a normal home unlimited account and it was fine the speeds were great all day and at weekends but not now???

That's amazing because i have just started having almost the exact same problem as above and am waiting for BT to call me about it. I have a friend in the same area who is also having these problems so i know its not just me. I live in Chepstow in Monmouthshire and the problems started last Sunday and this evening i am getting 8meg and so is my friend...we are not happy as we are paying a lot of money for this service!

i live in Chepstow, Sedbury.

In reply to a post by jazz0912:

i live in Chepstow, Sedbury.

Fired off an e-mail to BT CEO last night and got a reply containing this

"Your case has now been escalated to our team and we have now taken full ownership of the problems you are facing"

So hopefully something will now be done.

Edited by deleted (Wed 05-Mar-14 11:16:45)

How awesome are BT...i can hardly contain my excitement
I love BT Infinity

I've been on Infinity2 for 4 months and have never experienced any traffic management or throttling issues, but what I have experienced...and even did a post here about it a few months back...is occasional very slow speed test results while at the same time the router was reporting it was connected at 76mbps. It would appear that was some sort of general technical issue, as others reported the same, but it happened again last week.

Contention - it is what makes residential broadband affordable.

Yes but 13.15 Mbps tonight is laughable...oh how i laughed!

In reply to a post by MrSaffron:

Contention - it is what makes residential broadband affordable.

As above, im getting a fairly consistent

http://www.thinkbroadband.com/speedtest/results.html...

D/L by http or torrent is a consistent 8mb/s.

The test uses http
An alternative which is all http based http://labs.thinkbroadband.com/ispa
So where are you getting 8Mbps web downloads from

Bytes not bits perhaps?

8 MB/s according to chrome/utorrent downloading a file from the likes of filehippo/microsoft/nvidia

Might have got the letter casing wrong, so sue me!

Edited by deleted (Sun 09-Mar-14 00:28:32)

8MB/s is 64Mbps. Looks fine.

Edited by RobertoS (Sun 09-Mar-14 12:32:49)

16.09 Mbps here 10 minutes ago....not fine & dandy BT.

http://i886.photobucket.com/albums/ac68/Markbusa_200...

Edited by deleted (Mon 10-Mar-14 21:31:58)

An update to my particular problems....had a visit from an engineer today & he did a good job at identifying an insulation problem on my line so he fixed that and my speed went up to 75 Mbps from 65.....But tonight after 7pm we had the same problem...getting a little frustrated now
Tonight

Edited by deleted (Wed 12-Mar-14 21:35:25)

You need to get RouterStats in an appropriate version - Lite or Hub running on your PC. Set it for 10 second intervals and start it off an hour before you think is the problem start time. Record Sync and SNR figures on a graph, host the image and then provide a link.

Router Stats

I shall leave it to BT to sort out thanks..they are now aware of problems in Chepstow and are monitoring several lines...well that's what i was told!