Just a quickie! We had our Infinity fibre installed on Monday. The problem is, every time we get a phone call, it disconnects the broadband. So we tried the phone and broadband on the master socket, and everything seems okay. So it seems to be an issue with the internal wiring, looking around on the net, possibly a star wiring system that could apparently be solved with back-wiring, or something, not that it makes any sense to me! So to be clear, the broadband is on the master socket as it is, whereas, we have, or prefer, the phone in the hall-way, on another socket, and this causes an issue, so currently, we have to have both on the master.
Anyway, the issue is, these engineer fellows who installed the service on Monday, appeared to have spotted this problem, and were faffing with it for some time, apparently perplexed. Then all of a sudden, all was fine, they told me everything was sorted, and duly left. My suspicion, probably justified, was it was not okay, that they did not have the expertise or time to get it sorted, and wanted to get to their next job. Though it's (almost certainly) an issue with the internal wiring, my question is, who is ultimately culpable when I ring BT later on? I need some ammunition, not keen on being fobbed off. Surely, if they have installed the service, they have a basic responsibility to provide something that is working within our existing set-up? I'm aware that the guys who arrived are probably openreach, but still? Now I'm going through the token, "follow our advice, go to this website, to rule this and this out", stage. Maybe I'm getting a bit long in the tooth and jaded, but I'm fairly sure this wont yield any results!