Signing Up is a joke!

I signed up online 7th August received no email confirmation but did get a phonecall to say that it'd be activated yesterday (26th). No router arrived yesterday (seems crazy to rely on it to arrive the same day anyway).

I called them and they had the wrong address for the delivery (my Mothers was where it should be going as she is available to receive it) and hadn't sent it anywhere! They said that it'd still be activated somewhere up to midnight. The router would now arrive at my Mums today 27th.

Needless to say it wasn't activated. Now I call them and the order is "stuck". They can't say why and a new order is necessary and a visit from an engineer is necessary and that's not available for 3 weeks anyway! I'm staying with Sky and BT can just ...................... Not an apology or explanation nothing!

Edited by cliftonhill (Wed 27-Aug-14 11:36:36)

They are a bit useless, I got a letter saying they couldn't contact me on a free serve email address FREESERVE!.
When did they go over to Orange?
Anyway I've of course been with them using another email address since.

Freeserve email addys still exist and work.

Oh I thought the went the way of the DoDo when Orange took over.

In reply to a post by stniuk:

Oh I thought the went the way of the DoDo when Orange took over.

Axing email addresses after a takeover is generally a good way to annoy existing customers, so ISPs generally avoid it. Plenty of Tiscali addresses still floating around, too.