BT Infinity 2

I had a faulty face plate a few months ago which I noticed because I was getting regular disconnects.
I'd not noticed much difference to my connection after fixing the fault and if it wasn't for my slow upload speeds via Chrome I wouldn't have noticed that my download ip profile had dropped by 5mb, was 77.5 now 72.5
Is there anyway to get back to full speed?

Probably not * ...

Do you have line stats from before and after?

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* There is one possible way - go and cut the phone lines of all your neighbours. No line, no broadband thus no crosstalk.

Unfortunately not, I was afraid you would say that!!

1. Product name: BT Home Hub
2. Serial number: +068343+NQ40316136
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 14/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:29:00
6. Data rate: 19999 / 73856
7. Maximum data rate: 22966 / 90350
8. Noise margin: 6.4 / 6.7
9. Line attenuation: 8.7 / 10.5
10. Signal attenuation: 8.6 / 10.5
11. Data sent/received: 330.3 MB / 2.4 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-RKRX
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-RKRX 5GHz
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 34:8a:ae:93:ab:14
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

FAQ
Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
67.83 Mbps

0 Mbps 71.49 Mbps
Max Achievable Speed

Download speedachieved during the test was - 67.83 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-71.49 Mbps .
Additional Information:
IP Profile for your line is - 71.49 Mbps

2. Upstream Test: -provides background information.

Upload Speed
9.85 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 9.85Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Line 7: 90350
Line 8: 6.7

That suggests you have some spare capacity. So actually yes you might be able to. It could be that your line resynced at a "high noise" time. Leave it alone overnight and try a manual resync at around 9:00 tomorrow.

Turn power OFF to the Hub, then disconnect then line. Wait a few minutes, power up the Hub and allow it to boot and stabilise, say 2 minutes. Reconnect the line, and get the new stats.

Line 6: should say something nearer 79999 and Line 8: reporting 6.x or

Edited by MHC (Thu 22-Jan-15 20:14:45)

How long since you replaced the faceplate? (I'm assuming it has stopped the disconnects).

It's possible the DLM has turned on interleaving for your line due to the disconnects and probable errors as well that you weren't aware of. If the errors are also cured it can take a few weeks for the interleaving to be turned off. If it does that, you should return to full speed.

If there is anything preventing that removal, such as ongoing high levels of errors, then you are stuck with it unless the cause of them can be found. You would need an HG612 modem to reach the error statistics. Let's see what your answer to my opening question is .

I'll give that a go in the morning

Line 6 for the 79999 . (Also, 799999 would be quite remarkable .)

I would say that it was around 2 months ago mate, and yes my connection is now rock solid again, unfortunately I can no longer find the original modem that came when I first had fibre installed as I now have the HH5