BT have broken the HH5 A

It looks like the latest firmware update to the HH5 Type A has introduced many problems, including:

1. When the wi-fi is turned off on the HH5, the router becomes unstable with frequent reboots.

2. Even with the wi-fi on, the router reboots every 12 hours or so.

These regular reboots interrupt whatever you're doing - gaming, watching a movie, TV, anything

Mine seems ok

3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 10 days, 00:37:15

The last reboot was done by me.

This is the speeds i am getting over WiFi http://www.speedtest.net/result/4144535132.png

Mine seems ok apart from the Wi-Fi which is even worse than it was before the upgrade.

I've not seen it reboot due to WiFi problems. However, what I have noticed is that the WiFi link from one laptop was prone to hanging up. It looked like it was still connected, but (Windows 8.1) laptop reported "limited service" - that is no Internet. But I also couldn't log onto the router using the WiFi. A connect/reconnect at the WiFi level got it working again and the logs confirmed the router hadn't rebooted. Also, whilst I had WiFi issues on the laptop, a wired desktop worked fine.

The workaround was to set the router WiFi 2.4Ghz (advanced settings) to 54mbps. Not ideal, but fast enough for my purposes. (The 5Ghz WiFi is unaffected by this).

So this looks like a WiFi compatibility issue with some devices (in this case a Packard Bell Easynote TE, which is a moderately old design). I can't find a more up-to-date driver, and it's near impossible to tell whether it's the router or laptop that is at fault.

(nb. prior to the HH5 firmware update I got some WiFi hang-ups, but they were very much rarer),

Are you seeing this?

In reply to a post by BatBoy:

1. When the wi-fi is turned off on the HH5, the router becomes unstable with frequent reboots.

My HH5 has issues with rebooting since the new firmware update at the end of jan, before that it was relatively stable.

Just check the event logs, hub has rebooted 6 times in the last 3 days!

Make that 7 reboots in the last 3 days. Just about to post then, then guess what!

My HH5 became unstable prior to the latest firmware update. I don't have wifi on either. The time sync went out of sync. The logs were showing things disconnecting and reconnecting when the devices in reality were turned off.

I then got an OR modem and put the HH5 behind it, and since then no problems.

I suspect the hub as broken with the previous firmware and the problem got gradually worse. I guess its the downside of using a cheap device as the main base unit for services.. they are prone to being unreliable with many firmware updates.

I Too have had the same problem with several laptops some connected others could not even though they could see the connection, was damned annoying because at first signs thought it was the laptop! but after a couple of the other laptops also displayed the same problem confirmed the HH5 was the culprit. I contacted BT support and eventually the HH5 WIFI settings were adjusted...... they claimed that their hub had the latest technology and that some older computers couldn't cope with that...I informed him that 3 of the machines were the very latest spec and that I had not had this problem in the last couple of years with this same router.
So I am now assuming that this problem was an error introduced by a poorly designed HH5 update and an effective solution is to degrade the settings to make a "fix" the query is that if the suspect update is ever rectified then the WIFI settings will not be restored..

My HH5 has been up and running since 21/1/15. It usually reboots every 2 weeks.

It's running the latest firmware, which updated on the 21st.

So what changes did they make to the WiFi? I assume that it was one of the things that can be changed using the "advanced setting" mode (maybe what I did).

Hi sorry about the delay ...Well my WIFI is total garbage.....After the HH rebooted its self mid morning and now HH5 has rebooted its self several times now the signal is constantly dropping out and can not connect even though [various machines] can see the HH5 broadband. It also does not happen on all m/c's at the same time?
What was changed yesterday was 2.4GHtz was changed to channel 13: 5GHTZ was changed to channel 44 Smart off. I have been waiting all day for a reply to the text contact they [support] requested I use. I am just about to restore the default on the Advanced settings but I am doubtful because can not see this stopping rebooting?

TheEulerID,
I have exactly the same symptoms as you describe, I will try your 2.5ghz fix and see if it fixes the problem.
Its been a frustrating week trying to PD the problem, kids and the wife are not happy and I as the IT guru have been getting it in the neck .

Gary

A fix has been applied overnight www.bt.com/help/hub5update

On mine it still says......

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 10/01/15

It looks as if BT have applied a hot fix to the existing firmware build. The file downloaded on my Home Hub 5A on 22 Feb was

(86439.210000) CWMP: Download file, FileType=4, FileName=5A-​FixMajorUpgrade-​4.1.tar.gz.aes.rsa.signed, Username=, CommandKey=1952339795

The software version remained as Software version 4.7.5.1.83.8.204 (Type A) Last updated 19/01/15.

It has stopped the random disconnects but the 3 day reboots continue!