|
|
|
My BT Infinity connection suddenly stopped working at about 9:30 this morning, the modem was unable to synch. Tried all the usual tests. I phoned BT and they arranged an engineer visit for Friday. This afternoon I have been able to borrow another modem and it works fine, so it seems the original OpenReach modem is the problem. I have to give the borrowed modem back. Will I be charged when the engineer visits and finds the modem is the problem?
|
|
|
I'd order an HG612 3B off eBay for delivery tomorrow and cancel the BT callout.
|
|
|
You should be OK for now. See here:
http://www.ispreview.co.uk/index.php/2015/02/bt-open...
Plusnet Unlimited Fibre Technicolor TG582n , St Ives Cambs (EMSTIVE)
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
ffox's find is good. I hope you haven't done as I suggested.
Another thought as well. You say you've done all the usual tests, but did you try a factory reset on the modem?
|
|
|
You should be fine. The modem is BT s property and they will normally replace FOC unless it is shown that you were responsible.
Why not call BT and tell them what you have done and ask they if they will send you a modem rather than a visit?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
|
|
|
Do BT Consumer have them? Even if they do it would inevitably be later than an engineer replacing it.
|
|
|
You should be fine
You will be fine ..... Openreach's modem will be replaced for free.
|
|
|
ffox's find is good. I hope you haven't done as I suggested.
Another thought as well. You say you've done all the usual tests, but did you try a factory reset on the modem?
I tried pressing the reset button on the bottom but it didn't appear to do anything, so I turned it off and on again.
|
|
|
To do a factory reset you need the modem on and fully booted up, then press and hold the reset button for several seconds - until the lights start flashing  . Then release the button and wait until it is all back looking normal.
There's a deliberate time delay while you have it pressed, to ensure it isn't done accidentally.
Edited by RobertoS (Tue 26-May-15 21:53:16)
|
|
|
|
I ordered a modem from the usual place. While I was awaiting delivery I received several calls from BT, but no resolution to the problem. The ebay modem arrived this morning. While I was unplugging the old modem I noticed the PSU was very warm, much warmer than I would expect. I swapped the PSU but kept my original modem, and it now works fine, so it seems the issue was with the old modem's PSU.
|
|
|
Why not call BT and tell them what you have done and ask they if they will send you a modem rather than a visit?
I thought as a rule of thumb, BT don't send out the Openreach modem. It was only the Openreach engineers that carried them.
OP, why not call BT and ask them to send you Home Hub 5. Then that would cut out the need for two boxes.
|
|
|
|
You should probably use the new PSU with the new modem as the old and the newer versions have different amperage.
|
|
|
I wold also use the new modem, but just to make sure it is working OK. The amperage difference is fine as the white (new) plug can supply a higher amperage than the original black one. The other way round and you would have been right.
|
|
|
True. In a similar vein I have arranged to have all my 2A USB chargers to hand for normal charging and relegated the lower (eg 1A or so) chargers to bedside where they can take their own sweet time when charging up my various devices overnight.
BT Infinity 1 (unlimited)
|
|
|
My first modem died and got it replaced free, however they did replace a huewei modem with an ECI... i wasn't home at the time.
|
Pages in this thread: 
Print Thread
andysm
