BT Infinity slow upload speeds and core network congestion

Last few nights been getting bad packet loss and really slow upload speeds. sync at 20mb upload getting 1 http://gyazo.com/5920d021d86280239697fe0a70518caf and TBB speedtest seeing congestion: http://gyazo.com/2623d3164a9550b0a2d9ce606c40254a

Is that wired or wireless?

always wired own router and OR modem no HH [censored]

Which modem and which router?

Is the modem unlocked?

Are you connected to a Huawei cabinet?

That TBB speedtest is shocking!

Huawei Cab with unlocked Huawei HG612 with TP-Link Archer C5...

Stats recorded 16 Jun 2015 21:00:37

DSLAM/MSAN type: BDCM:0xa41b / v0xa41b
Modem/router firmware: AnnexA version - A2pv6C038m.d24j
DSL mode: VDSL2 Profile 17a
Status: Showtime
Uptime: 13 hours 31 min 25 sec
Resyncs: 0 (since 16 Jun 2015 20:54:04)

Downstream Upstream
Line attenuation (dB): 16.0 0.0
Signal attenuation (dB): Not monitored
Connection speed (kbps): 79700 20000
SNR margin (dB): 6.3 7.8
Power (dBm): 14.2 6.4
Interleave depth: 8 8
INP: 46.00 47.00
G.INP: Enabled

RSCorr/RS (%): 0.0001 0.0271
RSUnCorr/RS (%): 0.0000 0.0000
ES/hour: 0 0

I'd try a direct PPPOE connection between the modem and the PC over Ethernet to rule out the router.

Or try the HH

tried it all swapping back to HH5 swapping to the ECI modem etc still the same ... speeds back to normal now as always each night:

Graph here: http://www.thinkbroadband.com/ping/share/fa31ac2117b...

Sorry but if it was my equipment why does it magically fix itself after peak period?

Edited by Tazz_uk (Tue 16-Jun-15 23:08:02)

Some major congestion issue by the looks of things... have you tried asking neighbours how their connections have been.... even if they are with other providers they will see the same issues if its cabinet based.

Most are on vermin media here don't know any on FTTC :/

Edited by Tazz_uk (Wed 17-Jun-15 00:25:23)

Have been seeing similar on FTTP

No tests available as yet unfortunately

YouTube and other streaming buffering more than usual during peak times

Currently using HH3 as I've yet to get around to swapping to the HH5 which arrived on Monday

Hi Tazz_uk and nredwood,

I'm sorry to see you're experiencing slow speeds. If you need any help with your BT Infinity connection issues please contact us on the following link http://bt.custhelp.com/app/contact_email/c/4950 and we'll be happy to help

Neil

I think the network is starting to creak, hence the changes to Plusnet today. I wonder if BT TV will be able to cope with demand.

In reply to a post by BT_Care:

Hi Tazz_uk and nredwood,

I'm sorry to see you're experiencing slow speeds. If you need any help with your BT Infinity connection issues please contact us on the following link http://bt.custhelp.com/app/contact_email/c/4950 and we'll be happy to help

Neil

I already have filled out a form like this from the Titter team told I have to wait for my case to get to the top first... got a call back from India today telling me my connections has been "refreshed and my hub reset" I am not even using the hub shocking support!!!

In reply to a post by BatBoy:

I think the network is starting to creak, hence the changes to Plusnet today. I wonder if BT TV will be able to cope with demand.

I have to agree with this... starting to remind me of my days with VM

Yes, it will be interesting to see the results of this push to get BT customers off Sky and onto IPTV.
I see traffic management ahead.

Where have a heard that before?!

How BT TV copes will depend on how good the QoS is

Snap decision therefore yet to do any research into service or the hardware. The hardware is currently still in packaging

In reply to a post by BatBoy:

I think the network is starting to creak, hence the changes to Plusnet today. I wonder if BT TV will be able to cope with demand.

From a BT Help page:-

The actual speeds you will experience will differ and will continually vary throughout the day as levels of congestion on the internet change. You should not expect full speeds all the time, especially during the daily peak period (5pm - 12 midnight) when global internet speeds are at their slowest due to congestion.
....

The main factors governing the day-to-day download speed you will experience over your line are:

�the time of day. In other words, how busy BT's network and the internet are (6-9pm being the busiest time, when speed can reduce significantly)
...
....

We are seeing several BT Wholesale ISPs experiencing frequent congestion, often geographically based, Plusnet as you mention, Zen, even AAISP, that appear to be down to the BT Wholesale network.

I think the planners must have grossly underestimated the effect of the transition away from normal TV to streaming online. Alongside the other rapidly growing stream services.

Plus we have the higher volume of higher and higher definition phone-cam pictures going up into the many cloud repositories now that FTTC upstream and mobile 3G and 4G speeds are available. Mobile uploads will only affect whatever networks the mobile companies have, but once photos and videos are on the likes of Dropbox they typically are immediately downloaded to a lot of landline computers.