BT support

Does BT use custhelp.com for support issues?

Edit: Received an email inviting me to reset my BT password but with no salutation by name and links to non-BT site. Instantly suspicious.

Edited by micksharpe (Sun 12-Jul-15 21:20:04)

BT "work" with Oracle according to this:-

http://www.techworld.com/news/networking/bt-launch-n...

Looks like it https://bt.custhelp.com/app/contact

OK. The link to reset the password did point to bt.com. I didn't notice that. However, the salutation in the email was to Dear Customer.

My first name isn't Dear. At least, no one has called me that yet. And my surname isn't Customer. I'd rather be addressed as Dear Rich [censored] (although I'm not). They know my first name and surname. Why can't they use it? I automatically assume that any email that doesn't have my name in the salutation is suspect.

And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ? BT are really falling down on this. I suspect that it was BT or Oracle that triggered the password reset process, rather than someone trying to hack my account.

The fact that this occurred in a security-related email is inexcusable. Time to change ISP, methinks.

Any comments, BT_Care?

In reply to a post by micksharpe:

And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ? BT are really falling down on this.

Ooooh, that's very bad!

In reply to a post by micksharpe:

And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ?

For me, it redirects to http://www.bt.com/help/home/

In reply to a post by Oliver341:

In reply to a post by micksharpe:

And why does the link shown as www.bt.com/help actually point to bt.custhelp.com/... ?

For me, it redirects to http://www.bt.com/help/home/

Open up the link to the BT Site and move the mouse over the land line image and hover over any of the links that are displayed and you will see it points to http://bt.custhelp.com

Paul

In reply to a post by PaulKirby:

Open up the link to the BT Site and move the mouse over the land line image and hover over any of the links that are displayed and you will see it points to http://bt.custhelp.com

Yes, I see those links, but www.bt.com/help itself does not redirect to Oracle as previously stated. And I don't really see an issue with the support being hosted on a different domain either.

Maybe people would be happier if help.bt.com was set up and pointed to Oracle's servers, but that would only be a superficial change anyway.

In reply to a post by Oliver341:

In reply to a post by PaulKirby:

Open up the link to the BT Site and move the mouse over the land line image and hover over any of the links that are displayed and you will see it points to http://bt.custhelp.com

Yes, I see those links, but www.bt.com/help itself does not redirect to Oracle as previously stated. And I don't really see an issue with the support being hosted on a different domain either.

Maybe people would be happier if help.bt.com was set up and pointed to Oracle's servers, but that would only be a superficial change anyway.

No I am not getting redirected to Oracle either, maybe they was referring to it running on an Oracle based Web Server, but I just did a quick check and the bt.com site is well running "Server: BT Web Server" and bt.custhelp.com seems to be running "Server: Apache" as their web services, I know that the BT DSL Checker uses an Oracle based web service, so maybe they meant that, who knows.

Paul

You could just read the link

BT to launch new BT.com website based on Oracle WebCenter

BT has announced that it is a launching a new version of the BT.com website, combining news, web search and email access with account and billing information.