I have an elderly friend who is with BT and has commented on the modest download speed with his BT Infinity setup. When with him recently installing some new software he showed me that his download speed using the BTW Performance Test came to 7.5Mbps. At the time there were no other users in the house and his connection to the Internet was the only one.
He lives in an adjacent Housing Development and we are each within about 700 metres from the same green roadside cabinet. I do NOT know the route taken by either of our phone lines when leaving the cabinet but I get a steady 48Mbps . I am with PLUSNET. As the difference in our speeds is so marked that I would like to hear from BT if that is the maximum speed he can attain on download. They do have a number of suggestions on their web site regarding slow speeds but my friend seems to pass the test on those.
Can someone please give me a telephone contact to BT where I might seek help on his behalf? Thank you.