A storm went over my area saturday lunchtime causing a short power outage. Following this my broadband is out. Home Hub 5 glows a solid orange line with none of the symbols highlighted. White fibre box Gren light to all with DSL blinking (occasionally stopping then blinking again.) Done the whole turn off reset with no avail. Replaced the HH5 with previous HH3, same result. I noticed on NETstatus website an area close to me indicates infinity problem with begining telephone code matching mine. I contacted BT via chat and after diagnostics the bloke comfirmed a fault and advised I would be contacted in 48hours. Almost immeadietley got a call to arrange a time for an engineer to attend on Tuesday. Also got an email from BT apologising for the inconvenience. At no time however was any charge or possible charge mentioned. Does this mean the fault must lie with BT and they are comming to sort it? I have heard of people being charge quite a high fee for an engineer callout. I have not replaced the White fibre box to rule out it as defective. I would hate to get an extorionate/ unnecessary bill simply to replace an item I could get off ebay and connect myself. Any thoughts regards the above. Thanks in advance.