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Standard User regeger
(newbie) Fri 08-Apr-16 15:08:08
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replacement HH5 router


[link to this post]
 
Hi All,

My first post here, so sorry if this has been asked before.

I'm getting BT infinity 2 on the 19th April, and want to ask you, the experts, is there a better modem router to use instead?

I won't be getting the old separate modem that used to be given out, just the all in one HH5, so want the same all in one device that you guys recommend?

I won't be using Bt vision, just broadband

Thanks in advance.

Edited by regeger (Fri 08-Apr-16 18:27:45)

Standard User DooGie
(experienced) Fri 08-Apr-16 20:50:36
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
If I were you I'd give the HH5 they supply you with a go before you begin thinking about anything else.

You'll see many posts on this forum saying the HH5 is no good, I've had mine for over two years and it's been fine up to now. I get a solid 75 Mbps down speed and 18.5 Mbps up.

Not worth spending money on a different router until you've given it a go.

The only thing you might not like is that it will probably reboot every 14 days, mine normally does this at 3:00 am so it's not a problem.

Freeserve > Pipex > ADSL24 > COMS > BT Infinity 2

Edited by DooGie (Fri 08-Apr-16 20:53:00)

Standard User bowdon
(member) Fri 08-Apr-16 23:07:07
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Hi,

I ended up dumping the HH5 when it started rebooting many times in one night.

The main issue I had with the HH5 is when it comes to wifi security. It's very minimal. The HH5 is a very basic unit.

I ended up buying a HG612 modem from a well known auction site. Then I bought the Asus RT-N66U router, which has many options and customized firmwares for extra tuning. So far I've not had an issue with this setup.

I'm not sure of an all-in-one alternative. Maybe others can give a good recommendation for that.

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2


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Standard User TheEulerID
(committed) Sat 09-Apr-16 09:56:38
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
I've had my HH5 for a couple of years, and it's never given any problems. It's stable, reboots every 14 days in the early hours of the morning which seems to be part of some schedule. It's stable and seems to give decent speed for the length of line.

I suspect it will meet the needs of the great majority of households. My only real issue is that the line diagnostics are a bit on the basic side. But then I don't make great demands on the device.

Note that one feature of the HH5 is that it provides for a secure BT FON service (part of the public access system for BT Infinity subscribers). If you don't use the HH5 then your network won't be part of the BT FON system. I don't know if by doing so you will lose access to BT FON if you use a device which isn't opted into the network.

I'd give it a try first. In any event, if you do replace it, then I'd advise keeping it as a backup device for two reasons. Firstly doing a device swap is a good way of diagnosing problems under some conditions (like is my router/modem faulty). Secondly, it's easier to deal with call centre staff if you are using standard equipment, so if you do have a connection problem temporarily connecting up the HH5 is a way of eliminating that variable.
Standard User Alnath
(fountain of knowledge) Sat 09-Apr-16 10:18:41
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Another happy HH5 (Type A) user here. I have replaced it a couple times since it came out and i have always gone back to it. The WiFi in my house at least is at full speed (75/19) everywhere and i can still connect to it round at my mates next door but one. Its always been rock solid and any blips have been down to line problems etc not the hub.

As for security if WPA2 plus a beefier password than the ones supplied aren't enough then maybe using WiFi isn't for you anyway.
Standard User ukhardy07
(knowledge is power) Sat 09-Apr-16 10:27:42
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Works flawlessly for me, no need to get anything else.

Strong wireless signal too, much further than sky's router in my home.

I have Type A & up to 30 devices connected wirelessly, although usually 10 to 15. No issues.

Edited by ukhardy07 (Sat 09-Apr-16 11:29:59)

Standard User Oliver341
(eat-sleep-adslguide) Sat 09-Apr-16 12:26:00
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Re: replacement HH5 router


[re: TheEulerID] [link to this post]
 
In reply to a post by TheEulerID:
Note that one feature of the HH5 is that it provides for a secure BT FON service (part of the public access system for BT Infinity subscribers). If you don't use the HH5 then your network won't be part of the BT FON system. I don't know if by doing so you will lose access to BT FON if you use a device which isn't opted into the network.

You can use your own router and still use BT Wi-fi from other people.

Oliver.
Standard User TheEulerID
(committed) Sat 09-Apr-16 13:51:05
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Re: replacement HH5 router


[re: bowdon] [link to this post]
 
In what way is the WiFi protection minimal? It has WPA2. There's no MAC address filtering, but as those can be spoofed anyway I don't think it's much of a defense. Of course if you want to go down the 802.1X security route then the HH5 is not for you, but I'd suggest that the great majority of home users are not going to want to invest the amount of effort and time required to go to that level of protection. That's more a corporate standard and requires specialist knowledge.
Standard User BatBoy
(sensei) Sat 09-Apr-16 15:33:21
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Re: replacement HH5 router


[re: TheEulerID] [link to this post]
 
In reply to a post by TheEulerID:
if you want to go down the 802.1X security route then the HH5 is not for you
The HH5 does emit the BT Wifi-X signal.
Administrator MrSaffron
(staff) Sat 09-Apr-16 18:00:41
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Re: replacement HH5 router


[re: BatBoy] [link to this post]
 
Which is a different network to your home lan

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User TheEulerID
(committed) Sat 09-Apr-16 18:25:47
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Re: replacement HH5 router


[re: BatBoy] [link to this post]
 
It's on a separate network without access to any other devices. You can also opt out of the service albeit that it's done centrally and can apparently take some time to be actioned at the device.

I have thought of one thing that's missing and that is a the separate guest WiFi network as some routers provide which means you don't have to share the main WPA2 password with guests.
Standard User johnb2008
(regular) Sat 09-Apr-16 21:26:21
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Re: replacement HH5 router


[re: DooGie] [link to this post]
 
I don't think you can change the DNS in the HH. That is the reason why I stopped using my HH3 and have never tried the HH5 that they sent me a few months ago; I wanted to use another DNS after BT went through a flaky spell with their own DNS (which the HH is locked to).
Standard User regeger
(newbie) Tue 19-Apr-16 23:30:26
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Hi All,
Got activated today, and very fast too
BT sent me HH5 type B and looks like I'm getting roughly 67Mbps down and 18 Mbps up
So far, it's looking good.
Standard User Alnath
(fountain of knowledge) Wed 20-Apr-16 13:05:59
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
In reply to a post by regeger:
Hi All,
Got activated today, and very fast too
BT sent me HH5 type B and looks like I'm getting roughly 67Mbps down and 18 Mbps up
So far, it's looking good.


Type B, job's a good'un no need to swap unless you are paranoid about security or you want loads of settings to fiddle with.
Standard User planetf1
(experienced) Fri 22-Apr-16 14:15:04
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Re: replacement HH5 router


[re: Alnath] [link to this post]
 
I tried a TPLink Archer VR900 and then realised in many ways it was less good than the free HH5a! I had had some issues with the HH5a but after complete recabling and sw reset they seem resolved.

I wouldn't use it for the vdsl part on my long line though - it suffers from disconnections and slower sync, whilst the HG612 did not (and was even master than the VR900). I gather the HH5b is good though (and perhaps even the HH5a might be after the infamous sw upgrade I'm yet to see )
Standard User ironnapper
(committed) Sun 24-Apr-16 21:33:16
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Is that wireless too, I find it seriously erratic.

When it was installed iphone was 50 plus easily and can still get that if you mess about and reboot etc but then without warning it's back to between dial up and 2mb.

Disabled the smart wireless, tried with 5gz, tried remaning the SSID and various other things.
Standard User ukhardy07
(knowledge is power) Sun 24-Apr-16 22:27:26
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Re: replacement HH5 router


[re: ironnapper] [link to this post]
 
I find the wireless on the Type B awful, after a clean reboot I see the full 37 Mbps download (I am on 40 Mbps).

After an hour or so, it drops down to below 10Mbps speeds.

I have to reboot to fix it.

These issues are exclusive to the 5Ghz network 2.4 Ghz is always full 37 Mbps for me, which is weird as that should be slower.

On the Type A, after a clean reboot I see the full 37Mbps. After around 3 days of uptime, this slows down to around 20Mbps on 5Ghz. Again 2.4Ghz is always the full speed.

The reason why most users do not have any issues with the HomeHub, is out of the box, 2.4 Ghz and 5Ghz have the same SSID. Thus, most devices (unless next to the hub) are on 2.4Ghz, where there are no performance issues or slowdowns. The automatic channel selection at 2.4Ghz does a good job of avoiding interference so 2.4Ghz performs quite well, usually giving the full 40Mbps speeds and higher.

I personally use another router, but I only set this up a few days ago.

5Ghz definitely has issues on both HomeHubs (in my experience). That said, I only noticed these issues recently as I have got out of the habit of running speedtests.
Standard User Alnath
(fountain of knowledge) Mon 25-Apr-16 10:13:46
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Re: replacement HH5 router


[re: ukhardy07] [link to this post]
 
My Type B seems ok on 5GHz, the router and PC are as far apart as they could be in my house while being on the same floor with a brick wall between them

http://www.speedtest.net/my-result/5276826840

I've only been using it 11 days though so ill keep and eye on it, I'd been using a Type A up to then.
Standard User whatever
(knowledge is power) Fri 29-Apr-16 20:24:29
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Re: replacement HH5 router


[re: ukhardy07] [link to this post]
 
I junked the HH5 after a while. I tried everything, every possible solution found online, but 5ghz just would drop through the floor speed wise after hours or a day on, requiring a reboot or channel change. Then it would come back full speed, only to die again later. I could actually see the TX rate was sometimes barely in single figures.

I ended up with a Netgear D7000 and haven't looked back since. Uptime is fine, and no dropouts on the wireless since.

The HH lives in a drawer.
Standard User regeger
(newbie) Thu 19-May-16 13:39:43
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
After reading the posts on this forum and others on think broadband, I decided to buy Netgear 7800 nighthawk modem router.
Managed to buy it from Amazon in lightning deal for £199, arriving tomorrow
Will report back on performance
Standard User epyon
(experienced) Thu 19-May-16 18:35:32
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
For that price

i would not accept anything less than godly performance.

BT Infinity 2 - 80/20
BT Infinity 2 Speedtest
BT Mobile - 4G
BT Mobile 4G Speedtest
Standard User regeger
(newbie) Fri 20-May-16 14:33:51
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Re: replacement HH5 router


[re: epyon] [link to this post]
 
Sadly, no good
Unit arrived from Amazon, downloaded Netgear genie app on my iPhone ready, then hit a brick wall
The unit was not functioning and refused to accept the password on the underside of the unit
Managed to eventually get through to live chat at Netgear for help, but guy refused to assist me, saying unit was registered to another user?
This despite it being a sealed unit from Amazon
Amazon now refunding in full, so that's good
I'll never buy another Netgear product ever again!
Back to home hub 5b
Standard User RobertoS
(elder) Fri 20-May-16 15:43:39
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Sounds like someone returned it to Amazon after registering it with Netgear and changing the password. Did you try a Factory reset on it?

That should have made it work, but you'd have had a bit of a problem trying to register it with Netgear if you wanted to. Though that should have been possible with Proof of Purchase. (Your Amazon transaction).

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
Standard User Oliver341
(eat-sleep-adslguide) Fri 20-May-16 15:47:06
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
If the password was altered for some reason a factory reset might work.

Edit: slow reply, Roberto beat me to it. smile

Oliver.

Edited by Oliver341 (Fri 20-May-16 15:47:51)

Standard User woodwalker
(newbie) Mon 07-Nov-16 14:25:56
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Re: replacement HH5 router


[re: regeger] [link to this post]
 
Hi - I have just replaced my BTHH5 with this router TP-LINK Archer VR2600. I have had really bad issues trying to connect my ipads to the BT5 via wireless, constantly dropping out and ultra slow speed when, if, it connects at all - gone on for months (fault lies with a BT firmware update apparently). Just plugged this new hub in 20 minutes ago and everything is perfect all over the house - 15mb downloads on all ipads and androids working at same time as 2 PCs and 2 Xboxes and an android telly! WOW! it took my breath away. BTHH5 is now in the bin where it belongs.
Standard User baby_frogmella
(fountain of knowledge) Mon 07-Nov-16 15:26:00
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Re: replacement HH5 router


[re: woodwalker] [link to this post]
 
Not surprising you've found the VR2600 to be top class, it's arguably the best all in one router as it's a 4 stream wifi Mu-mimo router and uses the latest Broadcom xdsl chipset. Obviously it ain't cheap smile

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