BT infinity 1 re-syncing

how many times a day does infinity need to re-sync before BT say's there is a fault with the service ? or what is acceptable for this service?

thanks

No hard and fast rules, but 1 resync a day no one will bat en eyelid.

Ten resyncs every hour and there is a problem and usually the DLM systems will impose lower connection speeds to stabilise things.

Have you ruled out effects of in home wiring, i.e. ran the modem in the test socket and verified that none of the phone extensions work for a phone when doing that.

yes MrSaffron all checks have been made in the house BT has sent an engineer out checked the house all ok,he found a lot of errors at the cab so he got that swapped out,but still getting re-sync's today i've had 6 yesterday 9 a couple of days ago i had 15 within 1 hour

what modem are you using? and have you tried a different one?

yes ggremlin i have swapped over with my daughters router both hh5 mine was a 5a hers is a 5b,i have read that there are better modems out there do you think that getting one would improve things

Wrt this problem, no.

When you swapped the routers, did you swap the power plug/cable?

Have you also swapped the filter, or is it a built-in Openreach filter? (I'm assuming you don't have an Openreach modem).

Hi RoertoS had to swap power plug and cables over as they would not interchange lol,i have a new openreach mk3 master socket,and no openreach modem just the hh5

When you say swapped cables, does that include the ADSL cable? I didn't think of that one earlier.

Any new or replacement electrical or electronic kit just before this started? Including TVs, Sky boxes, exercise equipment? (Exercise equipment next door can cause trouble as well).

[joke]It's the garage floor charging gear for your new Tesla car [/joke]

Hi RobertoS yes even the adsl cable swapped for good measure as well,no nothing new in the house,and defo no exercise bikes here or next door lol next door are in their 80's