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Hi everyone
I started to install the Smart Hub and then realised that there is not a Red WAN Socket which I use on my HH5
In simple terms Downstairs in my study I have the RJ12 cable from my BT Double Socket going to a white open reach modem .
There is then a Cat 5 cable going from the Open reach modem to upstairs - other side of house in my computer room - where the Red WAN Socket on the HH 5 is connected.
I have 3 of the yellow network sockets going off to other network switches etc .
Any suggestions would be gratefully received on how I can overcome this on the Smart Hub ?
Regards
Keith
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Ethernet port 4 doubles as a WAN socket, apparently.
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The official way to do it, is to get rid of the open reach modem. It is an all in one device so a modem is not required. So plug it in where the modem currently sits and figure the Ethernet out (might be some hassle), but you might as well sort it out as all ISPs now have all in one devices.
Edit: BatBoy has confirmed earlier Ethernet port to use. I have no evidence this will work well, some forum users say it does not work with a modem. Try and see?
Edited by ukhardy07 (Mon 04-Jul-16 19:28:58)
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Hi both , thanks for the responses.
I have tried all the network sockets with the cat 5 cable from the open reach box but still not working .
Is there anything else I have to do like changing the set up?
Smart hub is just flashing purple - Hub is working but the Broadband cable is not working
Thanks
Keith
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Yep so my understanding is that port 4 will work only for FTTP customers who have a different setup to you.
The hub was not designed to work with openreach modems.
The only fix I see, is to get rid of the openreach modem and connect the smarthub here. You will then have to figure out a way of wiring up the rest of the network, but as one example you could do the following:
Phone socket - smart hub - ethernet cable which used to go to HH5 - switch - old ethernet connections going elsewhere.
All ISP routers are becoming all in one devices, it is unlikely other ISPs will continue to support the openreach modems.
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Yep so my understanding is that port 4 will work only for FTTP customers who have a different setup to you. How does the Hub know it's seeing ethernet from FTTP not FTTC?
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Maybe it's programmed to recognise the FTTP ONT?
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Sorry I should clarify. My understanding is that there are two variants of the smart hub. Variant one has 4 ethernet ports.
Variant 2 is shipped to FTTP customers and one of the ethernet ports is dedicated to the ONT connection, and will not work with modems. Then 3 ethernet ports.
EDIT: this info came from discussions during trials I was involved with and may not be the case for sure.
Edited by ukhardy07 (Mon 04-Jul-16 22:04:49)
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BT SmartHub user guides:
For FTTC Smarthub for FTTC Document Version No. EI-FTTC 5.0
For FTTP Smarthub for FTTP Document Version No. EI-FTTP 5.0
The FTTP version has an indicated RED WAN port and the FTTC does not.
There is a good chance at FTTP variant may work on an FTTC connection with an OR modem and also retains the line connection so probably has an internal modem too.
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M H C
taurus excreta cerebrum vincit
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Brilliant. Thanks 
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It is almost certainly down to a firmware option. .Probably a hard-wired link on the motherboard which defines it as WAN+3LAN or 4LAN and from that, the appropriate firmware module is implemented. What we need to see are the firmware builds for the two variants.
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M H C
taurus excreta cerebrum vincit
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I just despair at BT. All that fuss with the HH5A vs the HH5B and now this. You would have thought they'd learnt - but no, not BT.
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Hi all
Thanks everyone who have commented on this thread especially UKHardy07.
Firstly , I am FTTC
I have gone
(Study ) BT RS12 from Master Socket - Smart Hub RS12 socket - Ethernet socket 1 then
( Computer Room ) to Network switch
Have now reset 10 devices , just another 15 to go .
Have to say , would have been helpful if BT explained all this in a leaflet or FAQ somewhere if you use the OLD Red WAN socket. Anyway all working now
Thanks
Keith
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I don't know about your rant here.... BT have done nothing wrong this time...
They made kit for two different types of technology, I think that's good...
What's the point in an FTTP user having a router with a modem built in running alongside another modem, removing that internal modem will surely save a wee bit of power and maybe increase performance too.
At the end of the day the recommended setup is to connect the new hub directly to master socket and get connected, the HH5 was the same but had the option of using the red WAN port.
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It is almost certainly down to a firmware option. .Probably a hard-wired link on the motherboard which defines it as WAN+3LAN or 4LAN and from that, the appropriate firmware module is implemented. What we need to see are the firmware builds for the two variants.
I was looking at some pics of the new hubs internal the other day and noticed that there was soldering points for an additional RJ45 port next to the RJ11 port.... So I would assume soldering in an RJ45 and connecting to it may trigger the connection to switch over but it might need a firmware change too...
I suppose there's only one way to find out if anyone is brave enough.
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I agree it is probably a good move ...
There is still a Broadband/FTTC input on an FTTP version though. In another thread you mention an RJ45 position adjacent to the RJ11 on te motherboard; that could well be for a different version supplied in a different market.
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M H C
taurus excreta cerebrum vincit
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There is still a Broadband/FTTC input on an FTTP version though.
Well that's just stupid then.
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That is how it looks in the user guides.
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M H C
taurus excreta cerebrum vincit
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Well though it doesn't help much in the context of this thread, fitted a 6 on an FTTP install today. It did indeed ship with a red marked wan port.
Only an 80/20 circuit, but using the speediest.net app to my 5s it showed 8ms ping 76 down and 20.72 up (the up on these circuits always shows just over max in my testing)
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