Appalling comment by BT Support

I was visiting a friend this afternoon. She has BT internet, and BT TV.

She has eyesight problems so while reasonably technically able cannot see things quickly so has to hunt for a button or whatever on a device.

A month or so ago she was having problems getting the TV to connect via WiFi to the BT Hub. Eventually she rang BT support.

After trying to get her to press buttons in a particular sequence in a short time-scale and not keeping up with the Indian sounding support man, he said to her "Could you some one more technically capable next time, such as your husband"! She is a divorcee and lives on her home.

Sadly, although she told the support man that she was offended by the comment, she didn't take a note of date & time nor did she write to BT to complain.

What an appalling comment! The guy should be thoroughly ashamed of himself, does BT no credit whatsoever.

She eventually got the TV working by her own persistence and trial and error.

Disgusting. I always call 0800 587 7216 for anything I want to speak to BT about, I just can't stand dealing with the 3rd world.

In reply to a post by BatBoy:

Disgusting. I always call 0800 587 7216 for anything I want to speak to BT about, I just can't stand dealing with the 3rd world.

Also BT's Over Seas Support has for me the last 3 times I have called them taken me about 72 mins to get through, very bad I must say.

I have got a BT number here some place that puts me through to some executive switchboard and they are always happy to forward my call to a local support team.

Roll on when they drop all the overseas support, I guess we will then see a rise in Microsoft Windows support scams LOL.

Paul

In reply to a post by PaulKirby:

Roll on when they drop all the overseas support,

Is that also when they sort out their email provision?

In reply to a post by BatBoy:

In reply to a post by PaulKirby:

Roll on when they drop all the overseas support,

Is that also when they sort out their email provision?

What you mean?

I know Openreach are using BT's Email Servers for their emails.

Paul

The btmail/btyahoo mail farce.

In reply to a post by BatBoy:

The btmail/btyahoo mail farce.

ohhh, that's right Yahoo Mail was brought out by that company that changes your information without the need of your password wasn't it.

A fair amount of popular YouTube content creators had they accounts hacked because the hacker phone up Verizon and didn't even need to give a password to change the accounts information etc.

Not cool at all.

Paul

In reply to a post by PaulKirby:

Also BT's Over Seas Support has for me the last 3 times I have called them taken me about 72 mins to get through, very bad I must say.

I'm in a bit of a quandary at the moment on deciding whether to migrate to BT. Their cashback and vouchers make them completely unbeatable for value for money, but their customer service is appalling.

When I signed up with BT Infinity, the first time I'd used BT as an ISP, I was absolutely amazed at how bad customer service was - worst in my decades online. Spent hours on the phone just trying to cancel and resubmit an order - mainly due to the fact they can't be bothered to provide decent staffing levels and then pass customers onto their Indian staff who are simply not very good at solving problems - I told one Indian order specialist I was migrating my phone and fibre and he kept trying to get me to purchase a new line ...

I just cannot believe any competent business would provide this dreadful customer service, and yet they are the biggest ISP and a household name. Plusnet manage to do a decent job comparatively but apparently BT haven't noticed or don't care.

Desperately searching for decent, affordable, ISPs with UK support at the moment - I really don't want to end up back at BT.

Edited by Spud2003 (Fri 05-Aug-16 23:21:58)

This just isn't true. Verizon has announced the deal to purchase Yahoo but it hasn't gone through yet. No one can ring Verizon and do anything with Yahoo Mail accounts.

In reply to a post by henryblackman:

This just isn't true. Verizon has announced the deal to purchase Yahoo but it hasn't gone through yet. No one can ring Verizon and do anything with Yahoo Mail accounts.

Yes they have.

https://verizon.yahoo.com/

Paul