Fobbed off by bt

I have been having speed issues most evenings so I decided to call bt who said their is a problem on the network and they will inform openreach who will give me a call within 48hours.

I also mentioned congestion to which I never got a clear answer too but I do know Talk talk is congested at that exchange... If this persists would a change in isp help or will it be a case of bt wholesale bottleneck or bt just not purchasing enough bandwidth

Drumchapel exchange and on bt infinity

Edited by tthom (Wed 24-Aug-16 17:04:01)

Without knowing the exchange and service you are on so people can compare with others results impossible to say.

If there is backhaul congestion it is nothing to do with Openreach, if this is Infinity they a very minute chance that one of the Gigabit links from a cabinet to an exchange is getting busy but almost unheard of.

BT Retail has had a number of issues in its network of late, and thus it may be that, and switching to a provider that does not use that network may help.

TalkTalk and BT are two very different providers.

How are you testing, wired or wireless? Do you have speedtests to hand?

Sorry I have now updated the post Drumchapel exchange and bt infinity

Both wired and wireless have same result

https://postimg.org/image/o31hr01hv/

Edited by tthom (Wed 24-Aug-16 17:46:29)

Please can you run the speedtest in the right-hand menu on thinkbroadband Main Site. It is best if you sign up to the Main Site first - you can use the same details as here, or different - and log in of course. Then it gives you a more informative test result and also logs it to your account.

The just below the result will be a link you can copy and paste to here. We can see what that tells us, and also compare it with the 2014 Ookla one in your sig.

Edited by RobertoS (Wed 24-Aug-16 17:47:57)

OK I will run that speed test when it's occurring

In reply to a post by tthom:

OK I will run that speed test when it's occurring

I would do one now while its ok and then another one when its bad.

That way we can compare the two.

Paul

Great . It does two different downstream tests and graphs them. The difference between the two graph shapes tells MrSaffron a lot.

Good idea.