Fobbed off by bt

I have been having speed issues most evenings so I decided to call bt who said their is a problem on the network and they will inform openreach who will give me a call within 48hours.

I also mentioned congestion to which I never got a clear answer too but I do know Talk talk is congested at that exchange... If this persists would a change in isp help or will it be a case of bt wholesale bottleneck or bt just not purchasing enough bandwidth

Drumchapel exchange and on bt infinity

Edited by deleted (Wed 24-Aug-16 17:04:01)

Without knowing the exchange and service you are on so people can compare with others results impossible to say.

If there is backhaul congestion it is nothing to do with Openreach, if this is Infinity they a very minute chance that one of the Gigabit links from a cabinet to an exchange is getting busy but almost unheard of.

BT Retail has had a number of issues in its network of late, and thus it may be that, and switching to a provider that does not use that network may help.

TalkTalk and BT are two very different providers.

How are you testing, wired or wireless? Do you have speedtests to hand?

Sorry I have now updated the post Drumchapel exchange and bt infinity

Both wired and wireless have same result

https://postimg.org/image/o31hr01hv/

Edited by deleted (Wed 24-Aug-16 17:46:29)

Please can you run the speedtest in the right-hand menu on thinkbroadband Main Site. It is best if you sign up to the Main Site first - you can use the same details as here, or different - and log in of course. Then it gives you a more informative test result and also logs it to your account.

The just below the result will be a link you can copy and paste to here. We can see what that tells us, and also compare it with the 2014 Ookla one in your sig.

Edited by RobertoS (Wed 24-Aug-16 17:47:57)

OK I will run that speed test when it's occurring

In reply to a post by tthom:

OK I will run that speed test when it's occurring

I would do one now while its ok and then another one when its bad.

That way we can compare the two.

Paul

Great . It does two different downstream tests and graphs them. The difference between the two graph shapes tells MrSaffron a lot.

Good idea.

Yes I used it a lot to prove talk talk had congestion

Ill so that also paul

In reply to a post by RobertoS:

Good idea.

I get them now and then

Paul

http://www.thinkbroadband.com/speedtest/results.html...

Thats the good one and I will post the other when the issue arises

Great, that's what we want. As you can see, the two down graphs are very similar. At a bad time things can look very different.

Yep.. Last night when I tested never saved both the parts of the download test were similar not exactly the same but no massive fluctuations either

Well the speed issue hasn't reappeared as yet but got a call from BT asking if everything was running normal

This has started to happen to me this evening. I just did this test - first time ever this has happened and I have been with Infinity 2 for about 5 years.

http://www.thinkbroadband.com/speedtest/results.html...

Ouch

On another test I get latency of 126ms and Jitter of 208ms

Double ouch

In reply to a post by tthom:

I have been having speed issues most evenings so I decided to call bt who said their is a problem on the network and they will inform openreach who will give me a call within 48hours.

I also mentioned congestion to which I never got a clear answer too but I do know Talk talk is congested at that exchange... If this persists would a change in isp help or will it be a case of bt wholesale bottleneck or bt just not purchasing enough bandwidth

Drumchapel exchange and on bt infinity

Just did a BT speedtest and got 2.41mbps down and 16up. Mine is much worse than the 15mbps I got in the last post!

Edited by deleted (Fri 02-Sep-16 23:25:22)

What is the line syncing at?

In reply to a post by ukhardy07:

What is the line syncing at?

Morning

Here's the tech gumph for you.

https://s21.postimg.org/s7h3xyvk7/Screen_Shot_2016_0...

It's fine in the off peak time

https://s11.postimg.org/gvkbpbrg3/Screen_Shot_2016_0...

Will see what it get's like tonight.

This was last night before I went to bed - however the BTW test wouldn't bring up any results.

https://s17.postimg.org/p8nfrwgzj/Screen_Shot_2016_0...

Are you using it wired or wireless?

In reply to a post by BatBoy:

Are you using it wired or wireless?

Hi,

I'm wired into the HH5. I also tried a spare router and got the same results 2 nights ago.

What is the spare? It may give better stats....

In reply to a post by BatBoy:

What is the spare? It may give better stats....

8800 NL I will try it later and get back to you (committed to upload right now - while it's working)

Sorry tthom for hijacking your thread also

Edited by deleted (Sat 03-Sep-16 14:53:08)

Yes that will give full stats rather than the few from a HH5.

In reply to a post by BatBoy:

Yes that will give full stats rather than the few from a HH5.

Okay Im setting it up after we eat and will send the stats to you here - and thanks in advance for looking at them

http://www.thinkbroadband.com/speedtest/button/14757...



Problem has returned

In reply to a post by tthom:

http://www.thinkbroadband.com/speedtest/button/14757...



Problem has returned

Funny you say that, we lost about 80% of our ADSL2+ speed this afternoon, at first I thought it was a Wi-Fi device downloading, so I disabled the Wi-Fi, still no change, then disconnected everyone but our DHCP Server and still loosing 80%.

I ended up clicking of disconnect and then 30 seconds later told the HH to reboot, when it came back up it was all fine again.

Still not really sure what caused it.

Paul