BT are a right joke. I phoned BT 3 maybe 4 weeks ago to ask them to cancel bt sport as I don't want it any more as i wasn't using it they said no problem job done or so i thought.
3 weeks later I get a letter saying because of my request I have been giving a new 24 month contract. I did not agree to a 24 month contract nor was i informed this change would cause a new contract. So i read the letter and it said I entered the contract on the 17 of October and I was like okay that within 14 days of this contract I should be able to cancel (Buyers remorse).
I was basically told over the phone no because when i asked for a change in my contract that was me agreeing to the two year contract and that it was pass the 14 days notice. I argued and said I never was informed of this and I do not agree to this which ended up with BT giving me a cold reply well if you refuse we will charge you £540 for early termination. I was so angry I said you lot are sneaky you didn't tell me this over the phone nor email it to me , you waited 3 weeks to send this letter out knowing it by your logic it be too late to cancel without paying an arm and a leg. once this contract ends I will never be back.
The fact is I never get 2 year contracts and would never had agreed to this as I like to make sure i get best bang for buck. Especially since virgin and Sky in the next 4 months are coming to our area. I basically now have one of two choices accept that BT has won and stick with them for 2 years or hand over money I don't have to get out.