I bought a BTsmart hub from BT in July this year. This morning I had no WiFI from the router. Tried rebooting and a factory reset but no internet connection.
I contacted BT and they agree the Hub is faulty. However it seems they will only replace the router if I renew my contract. I am currently out of contract since I've been with BT infinity 2 since 2013 and I have a monthly rolling contract. With a new contract apparently you get a free smart hub.
I reminded them that the router is faulty and is under guarantee. As such I should get a replacement automatically without having to renew a BT contract.
I don't wish to renew my contract for various reasons, the main being the Cabinet supplying my Infinity 2 is full and knowing BT they will want to replace my cabinet connection and thus I may well lose my fibre connection.
I'd be grateful for any advice please as to whom I could contact in BT to resolve this matter. Thanks.