But, as I have had two engineers already -what are the odds of something being missed by both engineers - quite unlikely I expect. Otherwise, it suggests that a high number of BT engineers are inept....
I am sorry re my cynicism, but I am sure you can understand that with no service after 11 days, and requests for engineers to duplicate the same tests, it is to be expected that I see no end to this issue!
Having involved the ceo's complaints team you must surely give them the chance to fix the problem
The way they will do that is to start at the beginning and check item by item until they identify the fault and rectify it. Which they will do
It may seem to you that they are treading ground that has been gone over more than once before. That will be correct, but obviously someone made a mistake and someone else failed to identify it when checking. These guys will pursue the difficulty until they find and rectify it just as they found my problem in a similar situation
The quicker you agree to them getting on with the plan they have to fix things the faster you'll have your broadband working. Remember if you have no broadband now it won't magic itself back until someone identifies the problem and corrects it
I am totally aware how infuriating all this is, and I well understand you are spitting feathers. That's why I bothered to suggest a solution that will, in the end, work. Please let them proceed with good grace. Give them grief, it will take longer