BT Reward Card

I had my BT Fibre Broadband installed on Friday September 11.
I'm enjoying it very much.
When I go to claim my reward card it does not show up that I'm eligible yet. Am I being to quick to see it there?
Anyone who has claimed the reward card, I would welcome feedback

Four years since I claimed one, but think it was a few days later before I tried to claim. So give it another working day or two and then chase them

After activation, you have to wait for the 14 day cooling off period to elapse before you can claim, so the reward card should be available for you to claim on 25 September. They don't make this at all clear.

However, judging by the number of complaints in the Billing section of the BT community forum, it often fails to appear.

If it doesn't become available to claim, quickest resolution is to joint the BT Community forum and put a post in the Billing section. The mods there will PM you for the details and organise the card to be sent out, they sorted mine out without any fuss, and I had the card in my hand in about a week.

There is also a guide to claiming the reward card pinned to the top in the same forum section.

https://community.bt.com/t5/Bills-Packages/Claiming-...

Hope this helps.

Edited by sparky_paul (Wed 16-Sep-20 21:26:44)

Thank you very much

Also be warned, the card may not last 12 Months.. so check it's expiry date!

In reply to a post by CJT:

Also be warned, the card may not last 12 Months.. so check it's expiry date!

Mine was ok, expiry is 12 months from date of issue.

I am still waiting for my Reward Card. I have filed a complaint with BT and I received a phone call about it. I was told that depending on how you sign up will see how well the process takes. If you are referred to BT via another website sometimes the offer does not work properly.
I believe I went directly to the BT website - maybe from ThinkBroadband.
Regardless I think BT is not being totally honest with the public and this is disgraceful.They are trying to weasel out of these offers.What does that say about the organisation?
I was offered a £70 credit on my bill but I said I wanted the £70 on a card.
I shall continue to bug BT about this.

How on earth can you say that BT are trying to weasel out of their offer given they have offered you a £70 credit.

What this tells me is that as an organisation BT honour their obligations. Why on earth do you think otherwise?

Edit. Spelling correction.

Edited by deleted (Mon 05-Oct-20 14:36:12)

They advertise the Reward but when you go to claim it, there is no record of it on the Reward Claim site. That's why.

They should just credit the account in all instances and forget about these problematical reward cards. When under contract it's not like people can escape paying that £70 to BT at some point.

In reply to a post by Oliver341:

They should just credit the account in all instances and forget about these problematical reward cards. When under contract it's not like people can escape paying that £70 to BT at some point.

There are a few reasons why they do this I reckon:

1) Not everyone will claim it because it's a hassle
2) They don't pay £70 for loading the £70 worth of credit
3) There is potentially some form of tax benefit / avoidance going on applying credit in this way
4) Could be some form of kickback / other incentive from the company(ies) involved

£70 credit is surely more useful than the card as you could call them up and ask for it back via BACS.

In reply to a post by sparky_paul:

In reply to a post by CJT:

Also be warned, the card may not last 12 Months.. so check it's expiry date!

Mine was ok, expiry is 12 months from date of issue.

They must have changed that, as my card had a specific expiry date, and it didn't arrive 1st time, so had to be resent which meant it ran out before the 12 months from the date I got it...

In reply to a post by CJT:

They must have changed that, as my card had a specific expiry date, and it didn't arrive 1st time, so had to be resent which meant it ran out before the 12 months from the date I got it...

Yes, strictly speaking, it will be 12 months from the opening of the account, so 12 months from the issue of the first reward card. Any replacement card will have the same expiry date.

In reply to a post by gary333:

There are a few reasons why they do this I reckon:

1) Not everyone will claim it because it's a hassle
2) They don't pay £70 for loading the £70 worth of credit
3) There is potentially some form of tax benefit / avoidance going on applying credit in this way
4) Could be some form of kickback / other incentive from the company(ies) involved

£70 credit is surely more useful than the card as you could call them up and ask for it back via BACS.

As you say, there must be some advantage to issuing these cards - I think the main reason for it is 1) above, that many will not bother claiming it, and I understand that any (forgotten) residual money on the card at the end of the 12 months is returned to BT. I would have thought that there would have been a small cost to BT for buying these prepaid cards, but it must be worth their while.

I absolutely agree that I would have taken the money as an account credit, every time.

I remember when I got a reward card from BT I immediately spent it all on crediting my BT account!

I received my Reward Card but it was a shame that I had to complain to get it.