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Standard User keithwjones
(committed) Sat 10-Oct-20 10:46:38
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[SOLVED] Slow Speeds


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I am in Somerset and my BB has been rock solid for years.

Normal speed test:
Thu 30/04/2020 10:54 35.54 Mbps 35.54 Mbps 5.13 Mbps

But today it did not feel right so did speed test:
Sat 10/10/2020 10:26 14.28 Mbps 34.90 Mbps 0.87 Mbps
Sat 10/10/2020 10:29 24.69 Mbps 1.05 Mbps 4.82 Mbps
Sat 10/10/2020 10:31 14.18 Mbps 0.92 Mbps 0.78 Mbps

Keith

Edited by keithwjones (Sat 10-Oct-20 16:33:46)

Standard User keithwjones
(committed) Sat 10-Oct-20 11:27:00
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Re: Slow Speeds


[re: keithwjones] [link to this post]
 
Running BT Test

When you chose us as your broadband provider we gave you our Stay Fast Guarantee. At the moment your speed doesn't meet that guarantee.

If we're not able to resolve this issue within 30 days from today, and get you back up to the speed we promised you, you'll have the right to cancel your broadband contract without having to pay an early termination fee.


Please note: You'll need to complete this troubleshooter journey to the end to be eligible.
Standard User keithwjones
(committed) Sat 10-Oct-20 16:32:44
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Re: Slow Speeds


[re: keithwjones] [link to this post]
 
Just checked again and everything is back as normal.

Problem solved.

Keith


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