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Standard User tallseabird
(committed) Thu 26-Nov-20 14:38:48
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FTTP Install - Practical details of install


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I am considering getting BT FTTP. I live in a detached house, currently the phone line comes up in the middle of the house under the stairs, I have had low level cupboards with a bench top installed there and the NTE5 is in behind one of the cupboards, the cupboard has no back on it and there is a power socket there. Can BT put the ONT there or must it be on an external wall?

There is tarmac all around the front of my house, will they dig it up to install the fibre-optic cable?

I know this is going to be subjective but will they take reasonable care when installing this or is it simply a matter of the easiest option for them?

Thanks
Standard User busterboy
(committed) Thu 26-Nov-20 15:21:53
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Re: FTTP Install - Practical details of install


[re: tallseabird] [link to this post]
 
Just had mine installed yesterday so can add a little info.

My Fibre came from a pole overhead and was cabled round my house exactly where I wanted it.

The engineer then added a Customer Service Point on the outside of my house.

The cable was then brought through a small hole into the house and placed very near (my choice) where the hole was.

The ONT (Optical Network Terminal) is then fixed to the wall as near as possible to a mains socket and all made very tidy and looks very neat.

If yours is fed underground (I don't know that) then you will be looking at further work to which I have no knowledge.

Hope I helped a little. smile

My Broadband Speed Test
Standard User j0hn83
(fountain of knowledge) Thu 26-Nov-20 15:32:28
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Re: FTTP Install - Practical details of install


[re: tallseabird] [link to this post]
 
It doesn't need to be on an external wall.

The fibre feed usually follows the same path as the copper feed.
So fibre will likely appear from the same underground duct as the copper does now (if there is ducting).
If your current copper feed is buried directly in the ground they may need to dig in the garden.

They can often run the fibre round the external of your property.
They can run it along skirting boards internally.
If you install ducting inside your house with a draw string they usually let you use that to get the feed wherever is appropriate for you.

Basically they are quite flexible (within reason).

With the current deployment method involving splicing it's easier if you keep any requests to ground level.

From your description if the current feed appears under the stairs through a duct and it is unblocked then this would be the easiest way to get the fibre in to your property.

The preferred deployment method is to get fibre to an external wall and fit a slice point on the wall, then run fibre from the splice point to the ONT.
I'm not sure what approach they take where the copper feed appears inside a property.
They may take the fibre the same route as the current feed and not install a splice point or they may use an internal splice point.


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Standard User PS123
(regular) Tue 01-Dec-20 07:28:44
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Re: FTTP Install - Practical details of install


[re: tallseabird] [link to this post]
 
When the OpenReach engineer installed my FTTP connection, he kept the old copper in place, stripped-off the copper from the fibre cable and then drilled a new hole to push the fibre cable through the property. I wasn’t bothered by this approach as I know that my exchange will switch off the copper connection in 2025 so old copper can be removed without disturbing the fibre cable.

The most important factor to the install is the engineer who carries out the work. OpenReach’s own engineers are brilliant. They will listen to where you want the cable fitted etc and will carry out the work. It is the third-party contracted fitters and I am looking at you, Kelly Communications, who are literally a bunch of cowboys. Only interested in what is easiest for them to install the FTTP connection.

If you have a third-party contractor turn up, do not immediately accept their response if they mention that they can’t run the cable around the house the way you want it run (within reason). I would immediately push-back and ask to speak to their line manager and failing that make a complaint to OpenReach, who will then send out one of their own engineers.

Good luck.
Standard User gary333
(experienced) Tue 01-Dec-20 10:49:00
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Re: FTTP Install - Practical details of install


[re: PS123] [link to this post]
 
In reply to a post by PS123:
If you have a third-party contractor turn up, do not immediately accept their response if they mention that they can’t run the cable around the house the way you want it run (within reason). I would immediately push-back and ask to speak to their line manager and failing that make a complaint to OpenReach, who will then send out one of their own engineers.

Good luck.


For typical brick and mortar construction they might be willing to clip the cables around as doesn't take too long. However, they will not want to entertain pebble dash, rendered or tile finishes as there is a big risk of making a right mess.
Standard User flilot
(member) Tue 01-Dec-20 16:15:01
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Re: FTTP Install - Practical details of install


[re: gary333] [link to this post]
 
In reply to a post by gary333:
However, they will not want to entertain pebble dash, rendered or tile finishes as there is a big risk of making a right mess.


The Kelly Communications engineer that installed my CityFibre FTTP was very polite and accommodating, and the rendering on the outside of the property did not phase him. The fibre was spanned from a different pole than my copper landline, and it was neatly fixed in place and clipped to the rendering with no bother.

Carl
____________________________
vodafone Gigafast 100/100 | Calix 801Gv2 GigaPoint ONT | FRITZ!Box 7530 Router
Standard User MarkC64
(newbie) Thu 07-Jan-21 14:44:02
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Re: FTTP Install - Practical details of install


[re: gary333] [link to this post]
 
Kelly Comm's engineer turned up today to install my BT 300 full fibre in my bungalow, was late anyway and his attitude was appalling, refused point blank to install the ONS in my integral porch where I have had a double socket fitted and shelf for modem as per BT instructions, it is high up on the wall above door height but was informed this was ok as long as there is a suitable shelf for the modem to sit and the space for ONS and an outside wall to the front. Insisted he wanted to put it in my front room (bedroom) I said no way. Obvious at that point he didn't want to do the job. I asked for him explain why it cant go in the porch, he wasn't interested and called his manager, who asked to speak to me, I asked him why the install could not put in the porch and he got all shirty told me not tell his engineers how do their job and to stop being aggressive, he then told his man to leave and get on with his other jobs. I stood there asking what's happening and the guy just walked away got in his van and drove off, I was just aghast. Called BT to complain and they were appalled and logged complaint with BT Openreach and Kelly Comms.
Upshot is that I will now have to wait until March as they have stopped all Fibre installs due to lockdown.
Standard User dect
(fountain of knowledge) Thu 07-Jan-21 15:07:36
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Re: FTTP Install - Practical details of install


[re: MarkC64] [link to this post]
 
Sorry to hear that, surprised he wasn't able to explain why your preferred location was a no-no. Maybe he didn't have a reason other than laziness.
Standard User MarkC64
(newbie) Thu 07-Jan-21 15:25:24
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Re: FTTP Install - Practical details of install


[re: dect] [link to this post]
 
Apparently BT have cancelled all Fibre installs but Kelly Comms still continue to turned up to jobs assigned to them, probably don't get paid if they don't. I know Kelly have a bad rep for paying rubbish wages to their engineers and they get paid by jobs done (or not). Anyway nothing I can do about it now, asked BT not to send any Kelly Comms in future, will wait for my new appointment in March.
Standard User dect
(fountain of knowledge) Thu 07-Jan-21 15:30:40
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Re: FTTP Install - Practical details of install


[re: MarkC64] [link to this post]
 
Sadly a different engineer on the day and the outcome may have been very different. Fingers crossed you have more luck in March

Out of interest, does the DSL Checker show your property as a 1 or 2 Stage install process?

Edited by dect (Thu 07-Jan-21 16:03:25)

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