The best time to call BT...

Just relaying my recent experience in calling BT to report a problem. In each case, I texted the problem (slow or zero upload - see separate thread on the issue) per BT's recommendation. My experience was:

Monday to Friday: A bot replies, asking for permission to run tests on the line. Once granted, the this takes about 10 minutes and the bot informs you everything is perfect with the option to reply asking for an agent. If you take that option, someone from a call centre gives you a call. My experience on the last point has zero positivity.

Sunday: No bot as such. Just a reply that someone would call back soon. Had dealings with two lovely people from technical support - I'm guessing line 2 (one in Cardiff, the second in Ireland) who actually listened and tried to diagnose the problem, culminating in the second arranging a visit from Open Reach (and, fingers crossed, the result seems to be the problem is sufficiently resolved).

Now, I guess the Sunday experience may well have been to other systems being down, so caveat YMMV, but perhaps worth trying if you're banging your head against the wall with them.

It would be Belfast which is Northern Ireland and NOT Ireland.

Not yet at least.

It may come as a bit of a shock to you but Northern Ireland is part of Ireland.

I suggest you say taht to te staff in BTs Belfast offcie - they will soon correct you and state they are in Northern Ireland.


And maybe consult that wonderful organisation te EU.

https://europa.eu/european-union/about-eu/countries/... certainly does not include part of the UK.

Umm... I asked the agent where she was based and she said the south of Ireland. Of course, she could have been working from home. Work At Home (or living in wahwah land) is definitely a thing now.

And less of the bloody politics on the the thread I started, please.

Geography lesson 101

https://en.wikipedia.org/wiki/Ireland

In reply to a post by MHC:

It would be Belfast which is Northern Ireland and NOT Ireland.

I think you're getting confused with the Republic of Ireland.

Northern Ireland is not part of the Republic of Ireland, but it is very much part of Ireland.

To quote the Constitution of Ireland, of 1937, which states that "the name of the State is Éire, or, in the English language, Ireland"

http://www.irishstatutebook.ie/eli/cons/en/html#part1 Article 4

And consists of 26 Counties.

What is it about the OP that makes you think the context is the political entity rather than the geographical one?