In reply to a post by TheBaron:

I've just booked an Engineer for tomorrow

So they haven't been out over the last couple of weeks?

No, they (BT) kept telling me it was an MSO and they were awaiting an update from Openreach, and in fact were only due one tommorrow when they had scheduled to call me back for an update.

Seeing that the fault was 'cleared' on the status checker but I'm still not working, I've preempted that call by getting a line test/engineer visit by texting 61998 and reporting it again.

On my account is a closed fault for an upfront test 3rd July a week after the instal, and No Connection the day after it went down, now I have an open fault for a slow connection !! raised today.......

I don't believe its a MSO or even a fibre cabling issue between the exchange and you, if I was a gambler I would go for configuration (not at your end).

Thanks, it was working for 17 days so someone changed the configuration ?

Would that be BT (ISP) or Openreach ?

Would it be resolved tommorrow , or I guess that depends on the outcome ?

Interesting that they are working Saturday - with a strike on Friday and Monday. Anything to do with premium pay for weekends, I wonder?

Its just my opinion based on the 'Alarm' light being the same as the 'LOS' light on other models of ONT. if the light is not on then there is light on the fibre.

If someone turns up tomorrow they will be able to determine light levels from the exchange but will most likely need someone else's involvement to sort the issue.

Alternatively my opinion may be way off

Edited by deleted (Fri 29-Jul-22 16:26:22)

Poor quality splice work in the CSP has been known in some cases to fail quite early on - some days after the initial connection has been made.

[the ‘major service outage’ sounds like a bit of creative licence BS frankly!]

In reply to a post by TheBaron:

Thanks, it was working for 17 days so someone changed the configuration ?

Would that be BT (ISP) or Openreach ?

Would it be resolved tommorrow , or I guess that depends on the outcome ?

If i was a betting man, i would say this could well be nothing more than a failed splice in the csp on the front of your property and absolutely nothing else.

Config changes? No way. How would a "config change" bring on the alarm light that is indicating there is no light coming into the ONT from outside? It wouldn't. There is a broken cable/splice nothing more.

I would also suspect this outage has also been prolonged as BT haven't raised this with Openreach at all for whatever reason. See what the engineer finds tomorrow.

In reply to a post by TheInstaller:

Config changes? No way. How would a "config change" bring on the alarm light that is indicating there is no light coming into the ONT from outside? It wouldn't. There is a broken cable/splice nothing more.

The 'Alarm' light isn't on thats my point, but as I've said before this ONT doesn't appear to be either a Nokia or Huawei so understanding the lights compared to those models is a guessing game.

I agree with Dect - PON Light from my limited experience terms an invalid / unable to establish a connection with the OLT. The Alarm Light sounds like a version of a LOS light, which suggests light is getting through, just potentially not enough!