Further to my problems last week or so where a new line was signed up for BT Total Business BB 1000 rather than Max for some reason best known to BT I have tried to get another site upgraded today and hit a brick wall
The site in question is still on BT Business Plus 500 Engineer Install and paying
Escalate it to the Department Manager - if the person you are speaking to will not help (probably due to their procedures) get him(Her) to escalate it. They should be able to check on te charity status. The alternative is to write and cancel, whilst at the same time order a new connection!
Yeah I really cant let them go without an internet connection seeing as its a learning centre and they have courses that depend on it. I've submitted the request online now so we'll see what happens but I am quite tempted to go to the CEO and complain about that and the fact that they have been left on a legacy product and still paying
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Problem is that is what their contract is for. If BT were to move people off legacy products and people want to be left on legacy product they will get complaints. Their is no real happy medium there.
The easy answer to that is to write to them and offer them a new 12 month contract under this price band, its good enough for mobile phone co's and then you are tied for another 12 months so another win for BT.
TBH I am so fed up with these 2 problems and they make me look bad when they screw it up that I am seriously thinking about just getting a MAC from them because of it.
er yeah I know what I meant was I should change the security question to that so when they ask I am giving them their CEOs email address it might make them sit up and think lol
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