Initial Speed check when ordering Broadband. HELP!

Hi,

When I entered my phone number on BT's website when ordering Broadband (option 3), I am told that I can get a maximum potential broadband connection speed of around 0.5 Mbps.

I get the same potential broadband connection speed at www.broadbandchecker.co.uk and at the BT wholesale website.

Not sure what is going on. When I tried this a couple of weeks ago it was 5.5Mbps.

I was with Virgin Media, but recently cancelled my broadband with them because I was constantly getting Error 691 : Invalid Username/Password. Repeat typing and retyping as well as calls to their tech centre (@0.25p) per min did not solve the problem, so I cancelled. The cancellation would be completed tomorrow and my number would be 'unmarked' 2 days after that.

Not sure if this is whats causing the max potential broadband connection to be 0.5Mbps compared to 5.5Mbps before I cancelled with Virgin.

Can anyone help??

Do not go with BT unless you are clinically insane! A cursory glance at the threads here should make you aware of BT never solving any speed issues without a serious fight.

Find a provider that will actually care about you. BT won't.

The majority of BT Broadband customers are happy with the service. It's human nature to shout up when there's a problem and to keep quiet when things are fine. My service with BT operates just fine - I just don't post here everyday to shout about it.

In regards to your problem - I'd wait until your line has been cleared fully and then try again.

ps wait for the hate mob to arrive

That isn't the point. If you have a problem you should be able to expect to have it resolved. BT do not do that. They make you speak to some Indians for hours about your cookies and not about your problem. Taking out a contract with BT is a serious gamble in that respect.

They also throttle their customers and lie about doing it.

People can be satisfied with rubbish service. It just means they don't know any better.

The majority of BT Broadband customers are happy with the service......

Prove it , from what ive seen the majority are not happy with BT. Seen the most unhappy customers in the last two months than i've seen since bt first did broadband.

I was with BT Broadband before and didnt have any problems with them. Not sure about now though. We'll see what happens. So long as I have broadband at home at some decent speeds i'm not too fussed. dont mind the "fair usage policy" thingy or equivalent at all.

There are in excess of 3 million BT broadband customers. How many negative postings/posters are there on this site or other similar sites. On the Bt forum there are 2015 threads and 16000+ posts. Not all of them negative. Work that out as a percentage of 3 million. Zilch.

Us relatively satisfied customers don't go shouting about it. I had a long running complaint with BT. The mistake I made was not taking it higher after a couple of calls. If I had, it would have been settled quickly. My advice from personal experience is , if not satisfied, take it higher immediatly. If we all do this things, will get done.

The procedures are there to help us customers. They are just not advertised.

I have just agreed to another years service, with new equipment and free Vision. What other companies would do that. I know what causes problems so I avoid the issues, with both broadband and Vision.

worrall98,

Please share the issues you are avoiding with BT?

I dont have to prove anything to you or anyone else.

Why don't you just help the OP instead of spreading FUD ?.

I have been with them since 2001. It is a different company now. I would avoid them as they will not be the company you remember.