You'll be fine - ignore the FUD on this forum.

Not good choice of words. However, to explain, for some reason my line upsets the Home Hub. 3 of my neighbours have no problems at all. Put the hub back on Monday, within 24 hours resyncing problems reoccured,(Drop by 2000kb) Put Voyager 2500v back on (supplied free by Bt as a solution they recommended). All back to normal. Vision works with it. Bt talk is clearer

Plug directly into test socket not extension wires however good they are.

Unplug phone from Sky. If Sky complain plug it back in for a while then take it out.

If speed drops, leave it and go back a bit later. Speed issues happen to me at random times. None of this 8 to 12 PM stuff suffered by others.,
With Vision don't hurry it and its fine.

I have no Fear, Uncertainty or Doubt. I am 100% positive BT Total Broadband is pants.

Edited by Statsman (Wed 18-Jul-07 15:25:24)

In reply to:

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You'll be fine - ignore the FUD on this forum.

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How can it be FUD when it is our own personal experiences that we are (or were) posting about?

Anyhow, the majority of BT's "Light Users" whom don't seem to suffer from the troubles that 'Medium to Heavy" users are finding from 4PM till 2AM.

So, if you're a "Light User" then great - enjoy it, but if you're a "Medium / Heavy User" then maybe not the best move.

Whats the limits for "Light / Medium / Heavy" Users? Well, BT seem to move the goalposts every hour of the day and will be quoted one figure one minute to then say something completely different the next, and trust me you really don't want to phone up the Indian Call centre if you've troubles... Not a racist thing, purely that they work from predetermined scripts and if you deviate from that script they won't have a clue what you're banging on about.

/sets "Ignore mode" to replies from 'certain' users

Edited by phantom66uk (Wed 18-Jul-07 15:30:51)

ok by FUD I mean posts from certain people on this forum who have nothing better to do than to rubbish BT Broadband to all and sundry because they have had a bad experience. This is not fair. I agree that in some areas BT has its issues - no-one is denying that.

Some poeple on this forum have left BT and just stick around to put the knife in unneccesarily - others will post very unhelpful comments as a response to people with genuine problems or questions that can easily be resolved with a polite answer.

Oh and I'm a heavy user and I'm happy. If I'm happy then there must be many more heavy users that are too.

In reply to:

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Oh and I'm a heavy user and I'm happy. If I'm happy then there must be many more heavy users that are too.

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what's that got to do with anything? the throttling people are seeing has been across the board. heavy/medium/light users are all being affected by it. i consider myself a medium user as i get through 20-30gb a month. yet for the last 2 months i've been throttled to kingdom come.

i'm glad your happy but it just isn't right to be recommending bt give the length of the contract. it's hell of a costly mistake to make if things go wrong. if bt were that confident in their service why don't they offer monthly contracts and charge for the connection/hardware.

I phoned BT and was told that the marker on my line was removed and that I can place an order for BT broadband, which took me by surprise. (I phoned Virgin earlier to check on my cancellation and they said it would be completed tomorrow, and that 2 days after that my phone line would be free).

Well, i took the dive and ordered Broadband with BT. Also asked about the 0.5Mbps issue when yesterday it was 5.5Mbps and they said and engineer would look into that (BT wholesale's website said the same thing).

I'll wait till they do a full line test and i'll wait for the test results via email (as detailed in the Help and Support section under "What happens after I place my broadband order online?"

If it is still 0.5Mbps after their tests, I'll cancel.

Still very curious as to why it said 0.5Mbps today, and 5.5Mpbs yesterday.

Maybe I made the wrong decission and should have waited. I'm getting rather fed-up about all this.

Ah - another friendly post

For your info I was downloading approx 500kb last night at approx 8pm. I've no doubt that some poeple are being throttled - but I am not and never have been.

How far you away from the exchange ? - do you know ?.

This is useful site - see what info you can dig up.

www.samknows.co.uk

about 1.8km from the exchange.