Okay, USB modems aren't great for "Max" ADSL and you'll really be better off with a dedicated ethernet Router / Modem, so if you're sent the HomeHub then that will already help your situation.

At a guess the 0.5Mbps reported is only a glitch and you'll find that when connected up then you should get close to the 5.5Mb sync speeds, it's not unknown for the online checker to go a bit 'wonky' from time to time..

Ah - thats a bit clearer. You never went through the whole 10 days with Vrigin so you couldn't fathom your best speed anyway. If you are getting a homehub then that will be better than the speedtouch USB. When you have it all setup tell us the line stats. Also when it's training just leave it toget on with it for 10 days - dont switch it off or reset it etc.

Explain this then:

http://www.thinkbroadband.com/isp/compare.html?isp_4=1&isp_7=1&isp_6=1&commit=Compare

I am with you. I have been on Total Broadband for over a year, and have just agreed to another. At highly reduced cost and other benefits.

I am a light /medium /heavy user, depending on what intersts me in any one month.

To my knowledge, I have never been throttled, capped, restricted, castrated(Sorry wrong word) Where is the proof of all these poor BT customers being abused. There are in excess of 3 million BT Broadband users. How many complaining on these forums. A drop in the Ocean.

So give us all a break some of you and stop moaning about BT. There is a lot worse out ther. Virgin, Talk Talk, Tiscale, Orange. Look at the other forums.

I fear you may have stirred a hornets nest with that one

Thanks for the support anyway

Thats Ok. Glad its not me for once. Strikes me some of them just come on for a moan. I had 5 months of problems with BT, but a bit of my determination got there in the end. With Paul Beatties help I might add.

Keep your wooden spoon primed

Why don't you use your statistical expertise to plot a chart of complaints on the forum of the different providers per hundred customers or such like? Would make an interesting topic for discussion and i would wager that there may be a few surprises.

My own view is that BT offer a pretty good all round package that appeals to punters at a price they are prepared to pay.

There are undoubtedly complaints about BT Broadband support in India. However the comparison with Zen, for example, is interesting as Zen are charging a whopping

Edited by deleted (Wed 18-Jul-07 18:56:36)

I'm back fighting with BT again, well not directly but through my new ISP. At least I'm not dealing with tech support in India no more. Regarding the last page, you say:

In reply to:

---

however if your above that and near the mid 50's (like myself) then you'll only get around 1.5Mbit (stable)

---

I have an attenuation of 53dB, yet many many months ago it use to sit between 49 and 50dB, its went up 3 - 4dB now. BT say my line can only support 2Mb maximum, yet I've had 4 - 5Mb stable and I am 3.4Km from the exchange.

All the tests and research I have done lists 3 - 6Mb. What do you get with Zen, phantom66uk?

Problem is, in my exchange BT runs the show unlike many others here I'm sure their ISP's have their own equipment in some of your exchanges.

In reply to:

---

All the tests and research I have done lists 3 - 6Mb. What do you get with Zen, phantom66uk?

---

With BT my sync rate was almost always 1.5Mbit and if I did get a 2Mbit sync rate then it was never stable.

However still with the same 56db Attenuation*, my Zen connection will sync at 2Mbit and holds there for around 7 to 10 days before just dropping back to a 1.5Mbit profile every now and then.

Although since it's (supposedly) the summer the warmer weather might be helping this along a bit, roll on the cold winter to get a clearer picure!

*56db pulled from Speedtouch 546v6 original firmware with DMT tool at 'default' settings, too lazy to tweak at the moment.

As a side note, when I signed up to "Max" originally the online checkers said that the most I'd get was 3Mbits (Although 1.5 / 2Mbit does me fine! )

Ed:Silly dufus, I messed up the quotes!

Edited by phantom66uk (Wed 18-Jul-07 21:47:57)

What I can't understand is BT refuses to give me more than 2Mb at the exchange, and my line ran happily for 5 months between 5 and 5.5 Mb. Now the excuse is my line is too long, I have print outs of the speeds that I can supply to my new ISP if they wish, but they said they don't need it and they will chase it up with BT Wholesale.

Whats so annoying is how BT lied to my new ISP on saying I can get no better than 2Mb. Which to be honest, in most cases I have a speed of 1.8, normally.

http://www.speedtest.net/result/156735743.png

I would have went with Zen, but at the time I checked just over a month ago since I migrated. Zen said during peak hours I would have been put down to 2Mb from 4Mb. Not that I was suspecting that nothing would change from switching from BT to the new ISP. Apart from my download speeds are no longer capped, which I'm thankful for.
At times now it feels like changing to any other ISP to get the speed up above 2Mb feels like its not going to happen, because BT runs the show at my exchange.

What really annoys me is the fact its not like I had these speeds for 10 days or so and it was unstable to achieve it, but to have it for 5 months stable then take it away from me really cheeses me off.

BT troubleshooters pretty high up have logs of my line and have seen the high speeds I once had, so its all recorded and he himself as many others have said there is no reason why it cannot take 4Mb. As any other time this has happened, within 4 hours the speeds went back up for 7 days and then magically vanished. All the complaning to BT in the past got the speeds put back up twice. Though since I had to keep hounding them it has remained where I am now
Why I'm getting just below 2Mb is beyond me and why they keep saying my line is too long is another puzzler. It feels as if they have something personal against me for not giving my 4 - 5Mb back.

Even when I was a BT customer they never sorted it for me, just stalls and runarounds, yet they got somewhat ratty when I left them. As if supposedly they think like they were supplying this great service to me which they were not.
Now it feels like I'm on some sort of black list with them so they really wont fix any problems now, even though they run my local exchange.
I just hope my ISP can rip up a stink with them about this.