I already have BTVision and it's the puppies plums !!. I've never once had a failure with VOD.

Well, I had a classic BT Vision experience this morning.

Put the TV on and pressed the "TV Listings" button to find everything said 'loading'. Checked my internet connection and everything was working OK.

Went back to the channel and the image on screen just stalled, i.e. a static image. Tried using the remote but no response. Tried pressing a button on the box itself, no response. Tried turning off, no response.

Switched off everything at the mains. The power light on the v-box sits flashing and the screen stays black - not even a power up message, no error message, nothing. Waited 30 minutes, but still no change.

This typifies my experience of BT vision.

Well you obviously have issues. Maybe you have an unstable line or a faulty box. Your experience is definately rare.

I had credit on my account after canceling my package in October. For buffing type stops and starts and lack of choice and updated material. Tried to watch 1408, stopped and starts all the way through, i wanted to chuck the TV out the window in frustration and i still see content from last October and not much in the way of updates. Maybe a some but in my opinion the service is very poor indeed and the main reason i joined BT was for vision.

My sync speed is 6mb

There is another firmware update due for the BT Vision box but no one in BT will say when.

Its currently a month and a half late.

Seems my problems are not as rare as people might think.

But all is not lost. Take look at the link below for some info by somone from the BT Vision support team.

http://www.beta.bt.com/bta/forums/thread.jspa?messageID=12624&#12624

If you are having problems with BT Vision, you will find from these official forums that you are not alone. The good news is that there seem to be fairly regular posts by BT support staff and some of them are quite helpful.