Clarification re: migration

Phoned BT today just to enquire what charges I'd have to endure if I wanted to migrate, and as I had started my broadband with them May 8th 2008 with an 18 month contract on Option 1, I would have to pay £7.75 per month still left to run (in my case till November) plus a £25.00 cancellation charge. I'm confused at what exactly this £25 is for...anyone know? I assumed this would be a cease charge, but not a charge for migrating away?

£25 cancellation charge. I think the clue is in the word cancellation charge

The £25.00 cease charge is only applied if your cancel the Broadband service all together. If you are migrating your Broadband to other provider using the Ofcom agreed MAC Code process, the £25.00 charge will not apply. The cease charge is only if you decide to have the Broadband service removed totally from your line.

David

BT Support,

Thank you David.

Hi David.So i take it this charge applies to people going to sky on an LLU. If so, is this a charge primarily to try and penalise people using a competitors network. Very naughty if it is the case.

Hi David.So i take it this charge applies to people going to sky on an LLU. If so, is this a charge primarily to try and penalise people using a competitors network. Very naughty if it is the case.

I'm not David, but the clue is in his answer

The £25.00 cease charge is only applied if your cancel the Broadband service all together. If you are migrating your Broadband to other provider using the Ofcom agreed MAC Code process, the £25.00 charge will not apply.

I believe as with Be* and with some other LLU providers, a MAC code generated by the BTWholesale systems is valid to get migrated over onto their products and the £25 doesn't apply.

It would only apply if your gaining ISP didn't accept a BTWholesale MAC - and I don't think there are any ISP's that won't..

No you are not David, that's why i tagged my post to Davids reply

As you are not David, i will take your thoughts as a pinch of salt. AS i would like the response to be from David, so i get the facts from a BT employee, not a reply from a customer

Edited by deleted (Sun 05-Jul-09 13:34:09)

*cough* Ex customer

arnt we all

I would like Dave to explain to me, if this in fact effects people that move to Sky and its infrastructure, by passing all of BT equipment at the exchange. IE moving to SKY and using sky line rental and skys infrastructure and equipment. If the answer is yes than this levy is a punishment to people who dare use a competitor.

In reply to a post by dusty:

Hi David.So i take it this charge applies to people going to sky on an LLU. If so, is this a charge primarily to try and penalise people using a competitors network. Very naughty if it is the case.

Dear Dusty,

The post by David is quite clear and specific.

A migration to Sky LLU requires a MAC. Therefore there will be no cease of broadband provision on the line and no charge.

I find it impossible to believe that as an obviously intelligent person you do not already know this.

Sometimes you are pedantic. Sometimes you are right. This time you are just posting for the sake of starting an argument.

Edited by RobertoS (Mon 06-Jul-09 01:39:47)